Product & Growth Lead (Customer Facing)
About Us
We’re building the AI infrastructure powering the future of financial operations - starting with automating the most painful and complex workflows in loan servicing.
Backed by a16z and Y Combinator, with $65M raised in Series A funding.
8-figure ARR < 2 years already serving > 20% of the auto lending industry, and processing millions of real customer calls and transactions daily.
Fully deployed with major financial institutions - not just PoCs.
We are expanding into new financial services segments!
In-person office culture in San Francisco, CA.
We're fully integrated with our customers, own the full stack, and are moving fast to bring modern AI into regulated industries where precision, reliability, and performance matter most.
The Role
Split your time between inventing new AI product capabilities and scaling how enterprises discover, adopt, and expand their use of Salient. Half product manager building new capabilities, half growth operator removing friction from the customer journey.
You’ll work at the intersection of AI innovation and enterprise go-to-market, owning initiatives from concept through customer rollout and measurable business impact.
What You'll Do
Own the roadmap for growth-critical product initiatives
Ship 0→1 products collaborating with engineering, research, and design from concept to launch
Work directly with customers and prospects to understand pain points and translate insights into product opportunities
Drive data-informed decisions on what to build and how to position it
Build and optimize enterprise growth motions
Establish metrics and run experiments that prove what's working
Ensure customer requests, tickets, and issues are triaged and resolved quickly
Act as the voice of the customer internally, ensuring feedback loops directly inform product and growth priorities
Drive customer retention and expansion, proactively identify risks, secure renewals, and uncover opportunities to increase contract value
What We're Looking For
Must-Haves:
4-8+ years in product, growth, or hybrid roles at fast-growing startups
Experience building 0→1 products, ideally in AI, fintech, or B2B SaaS
Balance of product intuition, data-driven decision-making
Comfort working closely with engineers and researchers to ship fast in ambiguous environments
Comfortable owning and driving customer relationship and product usage.
Track record driving measurable user or revenue growth through product improvements
Nice to Have:
Background in compliance-heavy industries (fintech, lending, reg-tech)
Technical fluency with AI/ML products
Experience scaling enterprise adoption and driving expansion within existing accounts
Previous experience as an early product hire building processes from scratch
MBA
At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace and ready to collaborate in person 4 days a week in our San Francisco office with a start time of 8:00 AM.
We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.
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