Project Manager (Enterprise Software - UK)

About us

We’re Dayshape—an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform is helping organisations to achieve extraordinary results.

Our platform stands apart as the only solution that combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams—we're helping our customers build strong organisations and careers for the long term.

Why our customers love Dayshape:

• We help professional firms optimise margins and increase revenue, unlocking access to more profitable work. 
• We provide complete operational visibility today and the tools to confidently predict tomorrow. 
• We empower firms to become the places where top talent wants to work - and the best clients want to work with.

Recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years and more recently as the Enterprise Digital Tech Business of the Year at the 2024 ScotlandIS awards, we’ve consistently proven our ability to innovate and deliver real impact—and we’re always looking for like-minded people to join us.

At Dayshape, our purpose is to improve people's working lives, and our culture is an important driving force in helping us to do just that. We're a friendly, inclusive, and ambitious team—driven by our values and a shared commitment to success. If you’re ready to join a fast-growing, high-impact company that’s reimagining resource management, then let’s talk.

About the role

Our business is growing and as a result are looking to expand our Professional Services team in the UK to support our growing list of customers.

We will need the successful candidate to be independent and driven, customer facing and keen to learn our product and Implementation methods.

What you’ll do

You’ll be part of a dynamic and fast-moving team, working with colleagues in the UK and US. You’ll directly steer customer implementation projects to a successful conclusion, driving our software implementation consultants and working with a small team of engineers to help you achieve that. Your job is to make sure everyone is collaborating effectively and heading in the right direction delivering a unified customer experience.

As well as direct hands-on project management, you will be expected to play an active role within the Professional Services department. You will consider the needs of many end users and ensure product usage and engagement remains high.

As a member of the department, you will:

• Contribute project updates to company All Hands meetings
• Knowledge share with members of the team and instil best practise ways of working
• Live our Values and help us maintain our company culture

When directly managing projects, you will:

• Coordinate and present requirements gathering and configuration workshops to build an in-depth understanding of client processes and the problems that Dayshape will be solving.
• Create and maintain detailed project plans in our Project Managment tool using existing templates.
• Work with internal stakeholders to create Change Order documents, with impact, effort, cost and timelines.
• Be the primary point of contact between the client and Dayshape, attending daily or weekly calls with the client as required to update on progress.
• Be available to travel to client sites for key workshops/phases of the project, we are finding that more of our clients are benefitting from face-to-face interaction for specifics areas of implementation.
• Manage customer expectations if we anticipate changes in timelines and/or budgets.
• Demonstrate clear leadership and a sense of accountability, and instil confidence.
• Own and maintain all project governance.
• Create project status reports, to track the delivery of the project with regards to timelines, dependencies and risks as well as manage the financial state of your projects.
• Use Dayshape software internally to manage project resource requirements, financials and take accountability for the success of the project.
• Follow a change control process to manage any changes mid-project.
• Work closely with the product and engineering teams to ensure that any critical development for this implementation is on track and fit for purpose.
• Thoroughly understand Dayshape and how our customers use it, in order to propose the best solutions.
• Work with our implementation consultants to manage the data migration process.
• Coordinate planning and delivery of customer training.
• Ultimately hand over the relationship to Customer Support and Customer Success following the successful conclusion of the implementation