Senior Manager, Client Services (Business Development)

About SketchDeck

Elevate your career working with leading global brands alongside inspiring colleagues in a flexible, remote-first environment. At SketchDeck, we aim to bring great people together to deliver exceptional impact. Through a combination of purpose-driven partnership, technology, and global talent, we help brands realize their limitless potential with quality creative and digital solutions provided on demand. We work with clients ranging from startups to well-known enterprise brands such as Dropbox, Rémy Cointreau, and Asana.

At SketchDeck, our values are more than just guiding principles—theyʼre the foundation of how we work and grow together globally. We commit to:

→ Win as a Team.

→ Find Solutions.

→ Take Ownership.

→ Do the Right Thing.

→ Be Human.

Guided by our vision to be the best full-service creative partner, we empower our team to collaborate and innovate from anywhere with a flexible, remote-first culture. Our camera-on, Slack-heavy environment cultivates genuine relationships and collaboration, where we actively seek culture add, not just culture fit.

About the Role

We’re looking for a Senior Client Services Manager to source, win the work, and grow high-value client partnerships. This is a revenue-carrying, sales-forward role with full ownership of pipeline, quota, and new business outcomes—you are expected to generate opportunities, move deals forward, and win new business.

You will prospect marketing, brand, and creative leaders at mid-market and enterprise companies, lead discovery and pitch conversations, and partner with Creative Directors and Strategists to shape proposals. The focus is building relationships that grow over time—from initial projects to longer-term partnerships.

You come from a creative agency environment and are fluent in how creative work gets made—from strategy and concepting through production and delivery. You can confidently guide conversations with CMOs, Heads of Brand, and Marketing leaders, and connect creative work to business outcomes.

You’ll work across SketchDeck, Markacy, Futureman, and 24 Seven to deliver integrated creative solutions and unlock larger, more strategic opportunities.

This role reports to the SVP, Client Services.

What You’ll Do:

Business Development & Growth

• Own your pipeline end-to-end—from prospecting through close and expansion
• Build pipeline through outbound efforts; you generate your own opportunities
• Identify and engage key decision-makers across marketing, brand, and creative teams
• Lead discovery and pitch conversations to win the work
• Advance opportunities with clarity, urgency, and strong follow-through
• Grow accounts by identifying opportunities across teams, regions, and workstreams
• Expand engagements into more integrated, long-term partnerships
• Maintain disciplined CRM hygiene and provide accurate weekly forecasts
• Partner with Markacy, Futureman, and 24 Seven to co-sell and expand opportunities

Strategic Creative Partnership

• Lead consultative conversations that connect business challenges to creative solutions
• Guide clients through the full creative process—from brief and positioning through execution and delivery
• Build and deliver proposals and pitch narratives with Creative Directors and Strategists
• Position SketchDeck as a strategic creative partner, not just a delivery team
• Clearly articulate how creative work—branding, campaigns, digital experiences, and content—drives measurable impact

Cross-Functional Collaboration

• Partner with Creative Directors, Strategists, Project Directors, and Operations to scope work accurately from the start
• Hand off cleanly to delivery with clear briefs and aligned expectations
• Bring market and client insights back to inform offering development
• Align with Operations early on resourcing and timelines to keep ambition feasible

What Success Looks Like:

Full-cycle opportunity ownership

You own opportunities from outreach through close—carrying defined revenue targets and converting pipelines into long-term partnerships.

Trusted strategic client partnerships

Clients rely on you to guide them, expanding conversations beyond individual projects.

Creative-led business development

You sell creative strategy—not just deliverables—and help clients understand the value of strong creative.

Sustainable, long-term growth

You build relationships through thoughtful engagements—driving consistent growth rather than one-off wins.

Clear ownership of growth performance

You own pipeline health, conversion, revenue contribution, and account expansion.