Senior Operations Data Analyst (all genders) - German Speaker

To support our ambition of designing the insurance experience of the future and driving operational excellence, we are expanding our Strategic Operations team. We are therefore looking for a Senior Operations Data Analyst (m/f/d) to join us full-time, based in Berlin. This is a hybrid role with a primary working location at our office on Chausseestraße in Berlin.

Your role in a team

As a Senior Operations Data Analyst, you will take ownership of our operational data landscape and turn complex datasets into actionable insights that drive real business impact. Working closely with our Data Platform team and our Business Intelligence Lead, you will analyse and interpret data across claims, customer service, loss ratios, employee performance, and customer satisfaction - enabling data-driven decision-making and continuous operational improvement.

Key responsibilities include:

Own Operations Data

• Take full responsibility for the accuracy, consistency, and usability of operational data, reporting, and insights
• Analyse data from multiple sources (e.g. claims, customer service, operational performance) to uncover trends, risks, and improvement opportunities
• Develop and maintain dashboards and reports to monitor KPIs such as loss ratios, service quality, and customer satisfaction
• Deliver clear, actionable insights to non-technical stakeholders and support ad-hoc analyses for Operations and Management

Advance our Operations Data Model

• Identify anomalies, inefficiencies, and process improvement opportunities through deep data analysis
• Translate business requirements into precise data needs and help shape the operations data roadmap
• Collaborate closely with the Data Platform team to ensure data integrity, scalability, and alignment with business priorities

Strategic Operations Data Projects

• Provide leadership with data-driven insights on high-impact topics (e.g. customer segmentation, CSAT analysis, performance optimisation)
• Act as a trusted advisor to management on critical business questions, using data to guide strategic decisions
• Lead cross-functional analytical initiatives, such as integrating new markets into our reporting landscape or supporting pricing and product analytics for new insurance products