ServiceNow Platform Lead

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a professional ServiceNow Platform Lead to join our UniQue Warsaw team.

What will you be bringing to the team?

• Ensure the security, availability, performance, and continuous improvement of the ServiceNow platform in collaboration with Architects and Developers
• Oversee development activities, including enhancements and defect resolution
• Manage the platform across its full lifecycle (design, implementation, operation, optimization)
• Deliver demos and training sessions for end users and support teams
• Engage with internal stakeholders to understand expectations and platform usage needs
• Gather, analyze, and validate business and user requirements
• Translate requirements into efficient technical solutions aligned with architecture standards
• Present proposed solutions to both technical and non-technical audiences
• Support the implementation of organization-wide service management capabilities
• Coordinate development and improvement initiatives with Architects and Developers
• Provide input on business requirements and technical designs
• Contribute to solution architecture and development activities
• Support cross-functional teams in areas such as risk, security, and disaster recovery
• Maintain up-to-date documentation (technical specs, SOPs, user guides, knowledge base articles)