Technical Support Analyst - COBOL/Mainframe

Alongside partners with organizations to drive digital transformation and build high-performing tech teams.

We are looking for a Technical Support Analyst - COBOL/Mainframe to join a project at a company specializing in the management of financial markets.

Responsibilities:

• Ensure the availability and stability of services in the European market by monitoring production and test environments.
• Assist in the resolution of operational alerts and incidents, including complex issues in Mainframe applications.
• Support the management of tickets for incidents, changes, and service requests, ensuring SLA compliance.
• Participate in the execution of critical incident procedures, root cause analysis, and preparation of post-incident reports.
• Contribute to the creation and maintenance of operational procedures, knowledge articles, and best practices.
• Collaborate with development teams on application issues, enhancements, and maintenance tasks.