Account Manager
Podsumowanie roli od JobGrid
Account Manager at ClearCourse: Zdalnie, Wielka Brytania; Pełny etat; Sprzedaż i rozwój biznesu. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Zdalnie, Wielka Brytania
- Role classification: Sprzedaż i rozwój biznesu, Pełny etat
- Source freshness: checked by JobGrid on 2026-05-28.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Account Manager
Based: Remote, with quarterly visits to Waterlooville office and regular customer travel
Reports to: Senior Business Development Manager
Role Description
At The EPOS Bureau, we provide specialist retail technology and integrated payment solutions to independent food retailers across the UK, with a particular focus on farm shops, butchers, delicatessens and speciality food businesses.
As we continue to grow, we’re looking for an experienced Account Manager to join the team and take ownership of an established customer portfolio of approximately 200 accounts. This is a relationship-led role focused on customer retention, revenue growth, customer success and payment adoption.
We’re looking for somebody commercially minded, highly organised and confident managing multiple priorities. You’ll need to be strong administratively, comfortable with reporting and forecasting, and capable of acting as the voice of the customer internally across the wider business.
This role would suit somebody who enjoys building long-term customer relationships, identifying opportunities to improve customer performance through technology, and ensuring clients continue to get maximum value from their software and payments solutions.
You’ll work closely with customers remotely and through regular site visits, helping them optimise their use of our solutions while identifying upsell and cross-sell opportunities that support their business growth.
Key Responsibilities
- Manage and maintain relationships across a portfolio of approximately 200 customer accounts
- Maintain regular communication with customers through calls, virtual meetings and site visits
- Identify and successfully deliver cross-sell and upsell opportunities across software, services and payments
- Support the migration of customers onto the ClearAccept payment gateway solution
- Build strong customer relationships focused on retention and long-term success
- Act as a trusted advisor, helping customers understand how to maximise value from the platform
- Develop a strong understanding of the independent food retail sector and customer challenges
- Capture customer feedback and act as the voice of the customer internally
- Maintain accurate CRM records, forecasting and pipeline reporting
- Produce monthly reporting and provide visibility of customer activity and opportunities
- Work closely with Support, Operations, Finance, Marketing and Development teams
- Develop strategic growth plans for key customer accounts over time
- Support trade shows and industry events, including occasional overnight stays
- Deliver an excellent level of customer service at all times