Angkas
Customer Experience Associate-Cebu
Lokalizacja
Cebu City, Filipiny
Tryb pracy
Na miejscu
Forma zatrudnienia
Pełny etat
Język
English
Opublikowano
15 maja 2026
Ostatnio sprawdzono
30 maja 2026
Kontekst JobGrid
Podsumowanie roli od JobGrid
Customer Experience Associate-Cebu at Angkas: Cebu City, Filipiny; Na miejscu; Pełny etat. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Cebu City, Filipiny, Na miejscu
- Role classification: Pełny etat
- Source freshness: checked by JobGrid on 2026-05-30.
- Application path: candidates continue to the employer application page with non-personal referral tags.
- Unresolved Error, Application Issue reporting and follow through, F2F application error assistance
- Inter Departmental coordination, process recommendation and follow through
- Infrastructure and Technology
- Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution.
- Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
- Provide personalized customer service by responding to the needs of the customers.
- Participate in ongoing training and development programs.
- Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
- Adhere to company policies and procedures.
- Accept other associated responsibilities and projects as the need arises.
Competencies for the Job
- Customer Service Support
- Troubleshooting
- Records Management
- Customer Experience Management
- Customer Advocacy
- Critical Thinking and Problem Solving
- Relationship Building
- Effective Communication
- Customer-Centric Mindset
- Results-Driven Execution