casetify
Customer Experience Officer (Korean Speaking, 6-Month Contract)
Lokalizacja
Kwun Tong, SRA Hongkong (Chiny)
Tryb pracy
Na miejscu
Język
English
Opublikowano
11 czerwca 2026
Ostatnio sprawdzono
12 czerwca 2026
Kontekst JobGrid
Podsumowanie roli od JobGrid
Customer Experience Officer (Korean Speaking, 6-Month Contract) at casetify in Kwun Tong, Hong Kong SAR China is an on-site role. JobGrid shows normalized facts from the source, including the current check date and the original public application path. No salary, employment type, seniority, category, or subcategory is provided in the payload, so comparable classification is limited to the title and location facts that are present.
- On-site role in Kwun Tong, Hong Kong SAR China.
- Source posted on 2026-06-11 and last checked on 2026-06-12.
- JobGrid sends candidates to the original public application page and adds non-personal referral parameters.
- No salary is disclosed in the payload, and no employment type, seniority, category, or subcategory is supplied.
Purpose of Position
- CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.
Job Description
- Handle and resolve customer enquiries via social media and email, with timely follow-up and case escalation when needed.
- Coordinate with internal teams (Marketing, Operations, etc.) to address customer needs and ensure smooth service delivery.
- Monitor daily customer feedback on social platforms (Facebook, Instagram, Twitter) and highlight key issues or trends.
- Support supervisor on ad hoc tasks and projects, including simple reporting and process or service improvement work.
Requirement
- Tertiary education with at least 1 year of customer service experience.
- TOPIK Level 6, plus strong written and spoken English and Chinese skills.
- Patient, customer-focused, able to work independently with strong attention to detail and good organization/multi-tasking.
- Creative, with a good grasp of the Internet, online culture, and consumer behaviour.
- Familiar with major social media platforms (Facebook, Twitter, Discord, Instagram, TikTok); experience is an advantage but not required.
- Proficient in Google Docs/Sheets/Slides and Chinese word processing is highly preferred.
- Candidates with backgrounds in e-commerce, media agencies, hospitality, or logistics are welcome.