Customer Success Manager (Global Remote | SaaS)
Podsumowanie roli od JobGrid
Customer Success Manager (Global Remote | SaaS) at Jobs Wbvxx19Csjshcpqodnhhy8 is a remote role in Canada, classified by JobGrid as Customer Support & Success at senior level. JobGrid normalizes the role facts, keeps the original-language source boundary intact, and points candidates to the original public application page through the employer path. The source was posted on 2026-06-08 and last checked the same day; no salary was provided in the payload.
- Remote role in Canada, with Toronto listed as the primary location and workplace set to remote.
- Role title is Customer Success Manager (Global Remote | SaaS); JobGrid classifies it under Customer Support & Success at senior level.
- Source freshness is explicit: posted on 2026-06-08 and last checked on 2026-06-08.
- The employer application path goes to the original public application page, with non-personal referral parameters appended by JobGrid.
Empower creators. Champion their success. Scale impact. 💥
We’re Passion.io - and we’re on a mission to make the world more confident and passionate. Our app-building platform helps 15,000+ Creators share their brilliance with over200,000 users (and counting!) worldwide. We're now looking for a Customer Success Manager who’s obsessed with outcomes, retention, and making creators feel like they’ve found their people.
But….. This isn’t your average CSM role.
You won’t just be responding to tickets or sending check-ins - you’ll be an activation and retention strategist, guiding high-impact creators through their app journey and helping them grow their business from idea to income.
🎯 What You’ll Actually Be Doing
💡 Your zone of genius: onboarding + retention + strategic touch-points.
- Own a portfolio of high-potential creators - be their go-to partner as they launch and grow their mobile apps
- Design onboarding flows that turn early excitement into real traction (and revenue!)
- Track creator health using NRR, engagement metrics, and behavior signals - and act fast when things shift
- Get ahead of churn by proactively spotting friction and guiding creators through roadblocks
- Collaborate with Product and Marketing to bring the voice of the customer into everything we build
- Optimize lifecycle playbooks and test ways to improve customer success KPIs (NPS, LTV, renewals)
🚀 Your Mission? You’ll be the voice, brain, and heart behind every successful creator.