Customer Success Specialist - Americas

PIX4D is seeking a talented Customer Success Specialist to provide Customer Success and Support functions across the US and Canada who is based out of the Denver Metro area.  You will be a key member of PIX4D’s dynamic team supporting current and future Customers and Resellers across North America.

As a Customer Success Specialist at PIX4D, you are the day-to-day partner for our clients across North America.  You are responsible for ensuring that our users don’t just "buy" our software, but "adopt" it into their core business workflows.  You will act as a Success Architect, engaging with prospects during the pre-sales phase and guiding customers through the entire lifecycle to ensure maximum ROI and long-term retention and growth.

Key Responsibilities:

Proactive Adoption & Pre-Sales Engagement

• Success Discovery: Partner with Sales during the pre-sales and trial phases to define clear success criteria and technical workflows for prospects
• Onboarding Execution: Own the post-sale handoff, leading technical implementation and training sessions to ensure customers achieve speed-to-value quickly across the PIX4D ecosystem (PIX4Dfields, PIX4Dmatic, PIX4Dcatch, PIX4Dcloud)
• Workflow Consulting: Act as a technical advisor, helping users transition from manual field processes to sophisticated 2D/3D photogrammetry deliverables

Retention & Account Growth

• Active Health Management: Regularly monitor key account health metrics (usage frequency, processing volume, license utilization) and initiate proactive outreach to "at-risk" users throughout their lifecycle and before they reach the renewal window.
• Commercial Support: Identify expansion and upsell opportunities within your portfolio and collaborate with Sales to close them
• Value Realization: Collaborate with Sales to prepare and lead periodic business reviews for key accounts and Resellers, documenting and presenting the tangible time and cost savings the customer has achieved

Field Advocacy & Collaboration

• The Voice of the User: Document and funnel specific user feedback, bugs, and feature requests to the Product and Engineering teams to improve the user experience
• Training & Community: Deliver webinars, "office hours," and in-person training events in collaboration with the Training & Education team
• Data Integrity: Maintain meticulous records of all customer interactions and success plans within HubSpot to ensure a data-driven approach to account management

For Colorado-based hires: Compensation Range: Base range is $61K to $83K with additional quarterly bonuses based on performance, subject to standard withholding and applicable taxes. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location.