IT Officer
Podsumowanie roli od JobGrid
IT Officer at School of Coding in Birmingham, United Kingdom is a full-time, onsite, mid-level role in IT / IT Support & Systems. JobGrid presents the job as normalized structured facts, with source freshness from 2026-06-08 and an application path that sends candidates to the original public page with non-personal referral parameters. This fits searches such as IT support jobs from public company career pages. This listing is part of JobGrid's Oferty pracy w IT support z publicznych stron firm.
- Location and workplace: Birmingham, United Kingdom; onsite.
- Employment and level: full time; Mid seniority.
- Category mapping: IT, subcategory IT Support & Systems.
- Source timing: posted 2026-06-05 and last checked 2026-06-08 UTC+02:00 timestamp in source data; JobGrid keeps the page current to the latest check time available in the payload.
About School of Coding & AI
School of Coding & AI is a growing education provider delivering programmes across Coding, Computer Science, AI, Business and Higher Education. As we continue to grow, reliable IT support is critical to keeping staff and students productive, connected and secure.
About the role
We are looking for a hands on and dependable IT Support Officer to take ownership of day to day hardware support across the organisation.
This role will focus heavily on laptop provisioning, hardware setup, software updates, stock control and 1st/2nd line support for staff. You will play a key part in making sure devices are set up properly, issues are resolved quickly, and both staff and students have access to secure, up to date technology.
This is a practical role for someone who enjoys solving problems, staying organised and being the go to person for IT support across the business.
What you'll be doing
As an IT Support Officer, you will:
- Set up, configure and deploy laptops and other IT equipment for new starters and existing staff
- Provide 1st and 2nd line technical support for hardware, software, user access and general IT issues
- Troubleshoot laptop, printer, connectivity, peripheral and account related issues
- Ensure staff and student devices are kept up to date with required software, patches and security updates
- Manage IT stock including laptops, chargers, accessories and other equipment, keeping accurate records of allocation, returns and availability
- Support user onboarding and offboarding, including device setup, account creation, permissions and asset recovery
- Maintain IT asset registers and ensure all devices are logged, tracked and properly assigned
- Escalate more complex issues where needed and work with third party suppliers or support partners to resolution
- Support the maintenance of Google Suite or similar business systems, including password resets, user setup and access support
- Assist with maintaining basic IT security standards across devices and users
- Help ensure IT support processes are organised, documented and followed consistently
- Provide responsive, user friendly support to staff with varying levels of technical confidence