IT Systems Engineer - End-User Support (USA)
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- New York City, Stany Zjednoczone
- New York, Stany Zjednoczone
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IT Systems Engineer - End-User Support (USA) at Trexquant Investment: New York City, Stany Zjednoczone, New York, Stany Zjednoczone; Na miejscu; Senior; IT; Wsparcie IT i systemy. This listing is part of JobGrid's Oferty pracy w IT support z publicznych stron firm. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: New York City, Stany Zjednoczone, New York, Stany Zjednoczone, Na miejscu
- Role classification: IT, Wsparcie IT i systemy, Senior
- Source freshness: checked by JobGrid on 2026-06-06.
- Application path: candidates continue to the employer application page with non-personal referral tags.
We are looking for a highly capable IT Systems Engineer to support and scale end-user computing and IT infrastructure onsite for our India office. You will be responsible for designing, automating and improving systems that enable a secure, high-performance environment for our company. You will also provide light, after-hours support for US users (during India business hours) as needed.
Key Responsibilities
- Configure and deploy desktops and laptops (Windows and macOS)
- Provide first- and second-line support for hardware, software, and access issues
- Configure, manage, support, and troubleshoot Windows 11 and macOS environments.
- Manage user accounts, identity, and access controls across systems
- Lead endpoint lifecycle management, including automated provisioning, configuration, compliance, and patching using modern device management platforms.
- Troubleshoot login, MFA, VPN, email, and access-related issues
- Design and optimize onboarding/offboarding workflows with a strong emphasis on automation, security, and auditability
- Oversee peripheral (including Cameras infrastructure, printers, access devices etc.) and hardware ecosystems as part of a broader end-user experience strategy.
- Provide functional support and troubleshooting for Linux systems
- Build and maintain automation frameworks using PowerShell, Bash, or Python to eliminate manual processes and improve operational efficiency
Networking & Infrastructure
- Lead network troubleshooting across DNS, DHCP, VPN, and connectivity layers, with the ability to diagnose issues end-to-end across client, network, and infrastructure.
- Oversee and improve office network infrastructure, including Wi-Fi and LAN performance and reliability.
- Assist with firewall access and connectivity issues
- Escalate complex issues as needed
Operational Responsibilities
- Own delivery of reliable IT operations for the India office, with accountability for uptime, user experience, and service quality
- Proactively monitor and improve identity and authentication systems, ensuring high reliability and rapid resolution of access-related issues
- Manage and update tickets in the IT service management system
- Maintain assets inventory, tracking, and documentation.
- Ensure systems meet patching and security standards
- Manage local IT vendor relationships, including hardware procurement, warranty replacements (e.g., Apple, Dell, Lenovo), and managing local ISPs.
- Act as the primary liaison for third-party contractors (e.g., cabling technicians, printer maintenance, AV specialists) ensuring work meets corporate standards.
- Collaborate with global IT teams on support and projects
- Conduct IT orientations for new hires, ensuring a seamless Day 1 experience and educating users on IT security best practices and company policies