Key Account Manager - Global Accounts - UK

• A diverse team of 600 Malters across 6 European countries
• A culture that champions equality (50% of our Comex are women) and inclusive growth
• Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
• A mission to give everyone the freedom to work differently

Key responsibilities ✨

• Ownership & Strategy: Take ownership of your global enterprise accounts within the UK region. You will design and drive local account strategies while acting as a strategic counterpart to the Global Account Manager (GAM) at the client's HQ, ensuring local execution perfectly aligns with global objectives.
• Strategic Stakeholder Engagement: Build and nurture trust-based relationships with key local decision-makers across HR, Procurement, and Business Units. You are the driving force behind local platform adoption and account penetration.
• Deployment & Pilot Leadership: Lead the successful local integration of global framework agreements. You orchestrate pilot programs and initial projects from the ground up to ensure a seamless rollout and immediate value realization.
• Cross-Functional Orchestration: Act as the central hub for your accounts by working closely with internal stakeholders. You will collaborate seamlessly with Marketing, Finance, Customer Success & Onboarding, and the Delivery Team to ensure a holistic, top-tier client experience and align all efforts toward account growth.
• Global Synergy & Best Practice Sharing: Work hand-in-hand with an international network of Key Account Managers managing your accounts across different markets. You will actively share best practices, align on overarching strategies, and ensure a cohesive, unified approach that goes far beyond just a local scope.
• Proactive Expansion & Farming: Go beyond the status quo by running targeted local prospection. You will map out new departments and teams, uncovering and converting new growth opportunities within your existing accounts.
• Consultative Needs Assessment: Dive deep into the specific pains and needs of your local stakeholders using the MEDDIC framework. You translate these insights into tailored solutions while maintaining impeccable, data-driven CRM hygiene.
• Value Demonstration & ROI: Lead local Business Reviews and deliver compelling, ROI-focused presentations to C-level executives. You will highlight local successes and coordinate with the GAM to showcase our holistic, multinational value.
• Operational Excellence & Partnerships: Act as the primary point of contact for local Managed Service Providers (MSPs) and vendor networks. You proactively resolve operational roadblocks, monitor delivery performance, and ensure a flawless customer experience.
• AI-Driven Sales Enablement: Leverage cutting-edge AI tools in your daily workflows to maximize efficiency and strategic output. You will collaborate directly with our internal AI Champions and utilize our established AI sales enablement solutions to enhance account planning, outreach, and data analysis.

About you 🧑‍🚀

• You're an experienced professional with a university degree or comparable education and 5+ years in a B2B commercial role, e.g. as Account Executive or Account manager.
• Ideally, you've thrived in recruitment (staffing, IT personnel services), SaaS, or IT & services
• You bring balance of a hunter mindset with a relationship-driven, client-centric approach.
• You’re curious, thoughtful, and passionate about understanding client needs in depth.
• You enjoy hunting new opportunities within existing accounts, fostering long-term partnerships, and driving sustainable revenue growth.
• You're a fluent communicator and sharp negotiator in English, effortlessly engaging and influencing diverse stakeholders.
• Your strong networking skills help you deepen relationships within existing client organizations while identifying organic opportunities for expansion.
• You quickly grasp client needs and objectives, then craft and propose optimal solutions that align with a consultative, partnership-oriented sales cycle.
• You possess a high degree of autonomy and self-motivation, driving initiatives quickly with an entrepreneurial mindset, strong sales planning, and superb organization.

How to join the mission? 🚀

• First call with Esra, our Talent Acquisition Partner, to better understand your background, aspirations and answer any questions you may have. (30-45 minutes)

• Interview with your future manager, Ben, to delve into your experience and the specifics of the role. (45-60 minutes)

• Home assignment for you to complete, which will be evaluated by two of our Sales managers in order to assess your technical skills. (60-minutes)

• Final interview with a C-level executive to discuss Malt’s long-term vision. (45-minutes)