Mainframe Operator

The “Fortis control room” operates in 24x7, Distributed and Mainframe platforms for level 1 activities (alerting/incident/requests)

« Control room / first level support » activities consist of:

·         Monitoring the availability of infrastructure services and applications,

·         Applying the instructions and/or instructions referenced

·         Resolving and/or escalating detected issues to ensure availability of core IT infrastructure and applications

Participation in DRP exercises.

 Responsibilities

Alert management (based on AINOI):

·         Take into account the alerts

·         Arbitrate alerts by human correlation / acknowledgment and/or Incident creation

·         Create incident ticket

Incident Management (ServiceNow, group platform):

·         Execute the instruction, Intervention, resolve and/or assign the Incident to the correct group

·         Document the ticket

·         Apply the instructions (CREMA, instruction and/or operating mode).

Management of action requests (ServiceNow, Group platform):

·         Fulfill requests on the fly or at a fixed time.

·         Participate in the realization of requested tasks (through mail or snow).

Contributing Responsibilities

·         Contribute to improving the quality of service by proposing improvements.

·         Help build team spirit and integrate into BNP Paribas culture

·         Contribute to keeping the documentation up to date and expand the knowledge base.

Technical & Behavioral Competencies

Specific Qualifications:

·         Agile environment

·         Follows the Customer processes for projects, incident and change management. 

·         Being standalone and team worker, analytically minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness. 

·         Motivated self-starter, process-oriented with high attention to detail 

·         Quick self-starter, proactive attitude. 

·         Good communication skills, Good analytical and synthesis skills. 

·         Autonomy, commitment, and perseverance. 

·         Ability to work in a dynamic and multicultural environment. 

·         Flexibility (in peak periods extra efforts may be required). 

·         Open minded and show flexibility in self-learning new technologies/tools. 

·         You are customer-minded and can translate technical issues into non-technical explanations.

·         You are always conscious about the continuity of services.

·         You have very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team.

·         Client-oriented, analytical, initiative oriented and able to work independently.

·         Be flexible and ready to provide support 24/7 and rotational weekend support.

·         Able to take additional responsibility.

·         Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model.

Referential (Required knowledge, skills and abilities)

TPX

·         General knowledge on how to navigate the mainframe ZOS

CONTROL-M

·         Job/chain relaunch

·         Mount jobs/chains to plan

·         Get Sysout (CA-view)

·         Add or Bypass conditions

·         Force ok jobs

·         Find dataset creation history

JCL

·         Understand the basics of dataset creation in JCL

·         Find and correct simple errors (missing commas etc.)

SDSF

·         Cancel jobs

·         Get Sysout

·         Determine whether or not a job is looping

TSA AUTOMATISATION

·         Find Task votes

·         Change Task status

MAINFRAME CONSOLE

·         Stop jobs / Cancel jobs / Force jobs

·         Shutdown LPARs

·         Give replies to jobs/shouts

HMC

·         Deactivate/Activate LPARs

·         Load LPARs

AS400

·         Start Close of Business process

·         Restart jobs

·         Find job output

·         Find open reply

TICKETTING

·         Be familiar with ServiceNow

·         Know how to reassign & close incidents

·         Know how to find and resolve tasks.

Education Level: Bachelor’s degree or equivalent

Location: India- Chennai