Manager, Partner Operations
Podsumowanie roli od JobGrid
Manager, Partner Operations at Actionstep: Zdalnie, Stany Zjednoczone; Lead; Operacje i zarz膮dzanie projektami. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Zdalnie, Stany Zjednoczone
- Role classification: Operacje i zarz膮dzanie projektami, Lead
- Source freshness: checked by JobGrid on 2026-05-29.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Manager, Partner Operations聽
Actionstep is seeking an experienced Manger of Partner Operations to lead a global team of Partner Operations Specialists that trains, certifies, supports and reports on our Actionstep Certified Partner (ACP) ecosystem to ensure success .
聽
This role is responsible for the day-to-day leadership of the Partner Operations function, including people leadership, escalation management, operational execution, reporting and delivery consistency across partner-led engagements .
聽
This person plays a key role in ensuring successful partner onboarding, operational readiness and effectiveness, delivery coordination, and accountability across Actionstep鈥檚 services ecosystem. This role works closely cross-functionally to support successful partner and customer outcomes.
聽
Success in this position will require strong people leadership, operational judgment and stakeholder relationship management in a fast-moving and evolving environments.
聽
What You鈥檒l Do
聽
Team Leadership & Operational Management
路聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽Lead, coach, and develop a global team, including performance management, prioritization, accountability, and professional development.
路聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽Drive operational consistency, communication standards, and execution expectations across the function.
路聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽Support workload balancing, resource coordination, and operational decision-making across the team.
路聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽Provide guidance and support to team members navigating complex partner situations, delivery challenges, and escalations.
路聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽Foster a high-accountability, collaborative, and solutions-oriented team culture.
聽Partner Delivery & Escalation Management
路聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽Act as a senior escalation point for partner, customer, and delivery-related concerns, helping drive timely and effective resolution.
路聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽Support the team in managing partner accountability, delivery risks, operational blockers, and implementation-related challenges.
路聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽Build strong working relationships with partners and internal stakeholders to support successful delivery outcomes across the partner ecosystem
路聽聽聽聽聽聽聽Reinforce operational expectations, implementation methodologies, and delivery best practices across partner engagements
路聽聽聽聽聽聽聽Maintain a suite of tools that provide visibility / dashboarding across partner onboarding activities, active engagements, escalations, and operational health indicators.
聽Cross-Functional Coordination & Operational Execution
路聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽Help identify operational gaps, recurring delivery issues, process inefficiencies, and scaling challenges across the partner ecosystem.
路聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽Work functionally聽with Partner Success to drive continuous improvement initiatives focused on delivery coordination, onboarding effectiveness, operational consistency, and partner experience.
路聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽Support reporting, governance activities, operational reviews, and delivery visibility across the Services organization.
路聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽Help ensure the function scales effectively as the partner ecosystem and services organization continue to grow globally.