Principal Network Service Engineer
Podsumowanie roli od JobGrid
Principal Network Service Engineer at Unilabs: Porto, Portugalia; Hybrydowo; Pe艂ny etat; Lead; IT. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Porto, Portugalia, Hybrydowo
- Role classification: IT, Pozosta艂e IT, Pe艂ny etat, Lead
- Source freshness: checked by JobGrid on 2026-05-30.
- Application path: candidates continue to the employer application page with non-personal referral tags.
The Principal Network Service Engineer is the senior technical authority responsible for the reliability, performance, and continuous improvement of enterprise network services. This role owns the operational integrity of network platforms across their full lifecycle, ensuring services are secure, highly available, and aligned with business SLAs.
Acting as the escalation point and technical leader, the Principal Network Service Engineer bridges design, delivery, and operations, translating complex incidents and operational learnings into measurable service improvements.
Key Responsibilities
Network Service Ownership
路 Act as service owner for core network platforms (LAN, WAN, SD-WAN, cloud connectivity).
路 Ensure services meet defined SLAs, OLAs, availability, and performance targets.
路 Own and evolve support models, runbooks, and operational standards.
路 Drive consistency and quality across global or multi-site network environments.
Operational Excellence & Stability
路 Serve as the highest technical escalation point for complex network incidents.
路 Lead major incident response, technical triage, and resolution.
路 Conduct and own root cause analysis (RCA) for recurring or critical issues.
路 Identify systemic weaknesses and drive preventative improvements.
Continuous Improvement & Automation
路 Translate incident trends and service data into proactive improvement initiatives.
路 Champion monitoring, observability, and alerting enhancements.
路 Drive adoption of automation and self-healing mechanisms where applicable.
路 Reduce incident volume and mean time to restore (MTTR) over time.
Technical Leadership & Governance
路 Provide operational input into architectural designs and new solutions.
路 Validate that new network services are operationally supportable before go-live.
路 Define and enforce operational standards, tooling, and documentation.
路 Mentor senior engineers and act as a technical role model within the service organization.
Vendor & Service Partner Management
路 Technically manage managed service providers and network vendors.
路 Challenge vendors on incident handling, RCA quality, and service improvements.
路 Ensure vendor solutions align with internal operational requirements.
Service Transition & Lifecycle
路 Ensure complete documentation, monitoring, and support readiness.
路 Manage service lifecycle activities including upgrades, decommissioning, and technology refreshes.