Senior Case Manager
Podsumowanie roli od JobGrid
Senior Case Manager at Expereo in Manila, Philippines, for a hybrid full-time role. JobGrid presents the posting using normalized source facts, keeps the original English boundaries intact, and sends candidates to Expereo’s public application page with non-personal referral parameters.
- Role: Senior Case Manager at Expereo in Manila, Philippines.
- Workplace and employment type are listed as hybrid and full time; no salary is stated in the payload.
- Source freshness is based on the posting timestamp from 2026-05-29 and the last-checked timestamp from 2026-05-30.
- JobGrid keeps the source in English, uses the structured role fields for comparable classification, and routes applications to the employer's original public application path.
We are the Intelligent Internet Platform. We connect People, Places and Things anywhere, managing Internet Performance better than anyone else, while providing One Global Experience, giving Visibility, Control and Security through expereoOne.
Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance.
As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping our customers and partners depends solely on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment.
THE ROLE:
The Senior Case Manager is responsible for resolving all technical and non-technical issues related to Expereo's services, through liaising with our customers and local providers. You will identify and establish new processes and continuously optimize existing ones, to enable Expereo to offer excellent and unrivalled Customer Service experience.
THE RESPONSIBILITIES:
Here are how your day-to-day responsibilities of the role will look like, but are not limited to:
- Work together with a team of Network and System administrators towards a common preset goal
- Analyze technical needs, requirements, and the network's infrastructure design, integration, and operations
- Provide timely response to all incidents and performance alerts. Categorize issues for escalation to appropriate technical teams
- Responsible for Handling Complex issues and acting as SME to resolve challenging issues, L2 and L3 Network issues
- Work together with a team of Network Engineers towards a common preset goal
- Responsible for Network and Data Communication Systems
- Customer Excellence - internal/external customer engagement and relationship management
- Strong customer support focuses on a solid understanding of customer service procedures and best practices
- Good knowledge of ITIL Framework
- Foster a positive and supportive work environment by demonstrating commitment, enthusiasm, integrity, sharing knowledge, and a strong willingness to help colleagues
- To display excellent standards in all you do and inspire others to do the same, and that you operate within legislative/regulatory and company policies and procedures
- To display confidence, self-belief and openness to new ideas, adapt and embracing challenges and opportunities with a determination to excel
- Continuously develop your own skills by attending all the training courses required and maintaining an up-to-date knowledge of products, services, systems and work processes
- Act as 1st level of support escalation