Senior Optical Assistant
Podsumowanie roli od JobGrid
Senior Optical Assistant at Cubitts: Cambridge, Wielka Brytania; Na miejscu; Pełny etat; Hotelarstwo, handel i obsługa bezpośrednia. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Cambridge, Wielka Brytania, Na miejscu
- Role classification: Hotelarstwo, handel i obsługa bezpośrednia, Pełny etat
- Source freshness: checked by JobGrid on 2026-05-28.
- Application path: candidates continue to the employer application page with non-personal referral tags.
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we’re looking for an enthusiastic, customer-focused Senior Optical Associate to lead by example in delivering exceptional service and creating memorable experiences for every customer. You’ll combine expert optical and product knowledge with a warm, engaging approach, guiding customers through frame and lens selections while sharing our brand story and values. As a senior member of the team, you’ll take a proactive role in supporting the smooth running of the store and problem solving efforts. Providing hands-on guidance to junior team members, and supporting the management team you’ll champion a positive, collaborative environment.
Your key responsibilities:
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.
- Educate and inspire colleagues and customers alike about Cubitts’ brand story, mission and values.
- Provide expert advice on frame and lens selection, tailoring recommendations to each customer’s unique needs.
- Accurately dispense prescription and non-prescription lenses, explaining lens options with technical clarity and confidence.
- Perform a full range of adjustments, services and repairs, to ensure the perfect fit for every customer.
- Be an expert in our Made to Measure service, accurately placing orders using the Cubitts App and Studio.
- Proactively troubleshoot and resolve product or optical issues, delivering customer first solutions.
- Maintain a clean, organised store environment, ensuring displays and stock are well-presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments to drive a supportive, team-oriented culture.