Senior Product Manager - Monitoring & Research

About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand, engage, and retain customers at scale.

Unlike traditional platforms that stop at reporting and dashboards, Lucidya combines proprietary AI, deep language understanding, and autonomous workflows to help organizations move from insight to action. Our technology is built in-house and trained on millions of multilingual customer conversations, enabling brands across the MENA region to make better decisions, deliver better experiences, and build stronger customer relationships.

As AI reshapes how businesses operate, we're building products that make customer understanding faster, more accurate, and more actionable than ever before.

Why This Role Matters

Most organizations today are overwhelmed with customer data.

Conversations are happening across social media, surveys, reviews, support tickets, messaging channels, and countless other touchpoints. The challenge isn't collecting the data anymore. It's knowing what matters and what to do next.

The Monitoring & Research domain sits at the center of that challenge.

This is where customers come to understand public perception, identify emerging trends, monitor competitors, measure customer sentiment, and uncover the insights that drive business decisions. It is one of the most strategically important parts of Lucidya's platform and one of the biggest opportunities for innovation as AI transforms how research and customer intelligence are done.

As Senior Product Manager, you'll be responsible for shaping how thousands of users discover, trust, and act on insights generated from millions of customer conversations.

You'll be joining a team that values ownership over hierarchy, customer outcomes over feature output, and learning over certainty. We move quickly, challenge assumptions, and expect product leaders to bring strong opinions while remaining open to changing their minds when the evidence says otherwise.

If you're excited by complex customer problems, AI-powered products, and the opportunity to define the future of customer intelligence in a region where world-class solutions are still emerging, this role will give you significant room to make an impact.

What You'll Do

Own the future of Monitoring & Research at Lucidya

You'll define the vision, strategy, and roadmap across three key product areas:

• Social Listening
• Managed Channels Analytics
• Voice of Customer (VoC)

Your responsibility isn't simply delivering features. It's ensuring customers can confidently answer critical business questions about their customers, markets, competitors, and brand performance.

Turn customer signals into decisions

You'll spend significant time understanding how customers currently make decisions, where they struggle to find trustworthy insights, and what prevents them from taking action.

You'll use those learnings to build products that help customers move beyond reporting and toward clear recommendations, meaningful insights, and measurable business outcomes.

Lead discovery before delivery

You'll challenge assumptions, validate problems, and ensure we're solving issues that matter before resources are committed.

You'll regularly engage customers, prospects, Customer Success teams, and internal stakeholders to uncover opportunities and validate product direction.

Success in this role means building the right thing, not simply building things quickly.

Raise the quality bar for AI-powered insights

As AI becomes increasingly central to our platform, you'll help define what "trustworthy AI" means in practice.

You'll work closely with AI, Data, Design, and Engineering teams to improve:

• Insight accuracy
• Sentiment quality
• Explainability
• Relevance
• Customer trust

You'll constantly ask whether an insight is genuinely useful, not just technically impressive.

Make difficult prioritization decisions

Not every good idea belongs on the roadmap.

You'll evaluate opportunities using customer feedback, product data, market insights, commercial priorities, and strategic impact.

You'll make trade-offs transparently and help the organization understand why certain bets are worth making while others are not.

Drive product adoption and business impact

You'll closely monitor customer behavior, adoption patterns, retention drivers, churn signals, and feedback loops.

You'll use those insights to continuously improve the product and ensure the work being delivered creates measurable value for both customers and the business.

Be a leader beyond product

You'll collaborate across Engineering, Design, AI, Customer Success, Sales, Marketing, and Leadership teams.

You'll help create alignment, provide clarity during ambiguity, and contribute to building a culture where teams are empowered to solve problems rather than simply execute requirements.