Porsche Retail Group
Service Advisor
Lokalizacja
Guildford, Wielka Brytania
Tryb pracy
Na miejscu
Forma zatrudnienia
Pełny etat
Kategoria
Obsługa i sukces klienta
Język
English
Opublikowano
15 maja 2026
Ostatnio sprawdzono
27 maja 2026
Kontekst JobGrid
Podsumowanie roli od JobGrid
Service Advisor at Porsche Retail Group: Guildford, Wielka Brytania; Na miejscu; Pełny etat; Obsługa i sukces klienta. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Guildford, Wielka Brytania, Na miejscu
- Role classification: Obsługa i sukces klienta, Pełny etat
- Source freshness: checked by JobGrid on 2026-05-27.
- Application path: candidates continue to the employer application page with non-personal referral tags.
As a Service Advisor, you are fundamental to our customers’ ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you’ll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long-term customer relationships.
Responsibilities:
- Deliver exceptional customer experience aligned with Porsche Service Process
- Communicate technical info effectively for upselling and meet departmental targets
- Manage workshop repairs and provide regular customer updates
- Handle Direct Dialogue interactions, service requirements, and upsell per manufacturer guidelines
- Assist showroom customers with bookings and accessory sales; manage overflow bookings
- Confirm booking details with customers before appointments
- Manage customer vehicles and key allocation on site
- Prepare service invoices with technical explanations per manufacturer standards
- Plan and allocate work to Service Technicians for maximum productivity with Service Team Manager
- Ensure compliance with RICS, Warranty Audit, FCA, and complete required training and accreditations