Solutions Engineer (x/f/m) - Milan

Your mission

The Technical Services team is at the heart of the Doctolib ecosystem. Our mission is to improve user experience by optimizing the connection between customers and Engineering teams. We're looking for a Solutions Engineer to join our Milan team to tackle the most complex technical challenges in our medical centers management software (Vettore) and to help grow the team and share knowledge.

Your responsibilities include, but are not limited to:

• Collecting issues and managing technical escalations to product and feature teams, and supporting them in investigating and validating bugs
• Answering technical questions and defining solutions to the obstacles encountered
• Ensuring the correct functioning and interoperability of Doctolib and Vettore services
• Interacting with our sales, customer support, and development teams to improve the product and document reported issues
• Documenting knowledge acquired in the field to make it a shared resource for the team
• Collecting feedback from other teams and clients to share meaningful insights with the product team.

What we're looking for

Before you read on, if the profile described doesn't perfectly match your current professional background but you believe this description aligns with your capabilities and needs, we encourage you to continue reading!

You could be our next teammate if you:

• Have 2–4 years of professional experience in technical support, managing and resolving issues and requests from clients and/or end users
• Hold a degree in Software Engineering, Computer Science, or a STEM-related field
• Are fluent in Italian (written and spoken) and have a good command of English (written and spoken)
• Are familiar with structured processes for product testing and delivery
• Are eager to share knowledge and learnings with your team.

Now it would be fantastic if you:

• Have experience with bug tracking and the bug lifecycle
• Have a basic understanding of SaaS application architectures, their data flows, and interfaces
• Have coding experience in Java, HTML, C#, JavaScript, or Python
• Are comfortable with Agile methodologies and bug lifecycle management in enterprise environments.

What we offer

• Supplementary health insurance, with the option to include cohabiting family members
• Public transport reimbursement
• A flexible work policy: hybrid work setup (3 days in office, 2 remote days per week)
• Food offer: electronic meal vouchers (€8.00/working day), Foorban fridges, and breakfast in the office
• Flexibility Days: 10 days per year to work remotely from abroad
• Participation in our long-term incentive plan: DoctoGrowth
• Wellbeing and sports: mental health services in partnership with moka.care; free access to the gym in our Milan office, equipped with facilities and showers, always accessible with 3 classes offered per week (yoga, pilates, functional training) and partnership with Wellhub
• A parental support program that includes various initiatives, including 100% paid parental leave
• For those caring for dependent family members and for employees with disabilities, a package is provided that includes an adapted remote work policy, additional health-related leave days, and psychological support
• Partnership with Ciao Elsa for access to pension funds
• Annual flu vaccination offered every winter and various prevention initiatives throughout the year
• Support for international mobility and access to our upskilling tools and programs
• Monthly flat-rate contribution for internet and electricity
• Corporate partnerships with various partners across Italy: Corporate Benefits, Ennevolte, dedicated discounts and promotions

The hiring process

• Interview with the Talent Acquisition team
• Case study
• Interview with the hiring manager
• Final interview
• At least one reference check
• Offer!

Job details

• Permanent contract
• Full-time
• Location: Milan
• Start date: As soon as possible
• Compensation: fixed salary + performance-based bonus

At Doctolib, we're committed to improving access to healthcare for all people. This is reflected in our selection process. We evaluate profiles exclusively based on their qualifications and motivation, without any form of discrimination.

The more diverse voices we listen to, the better our product will truly improve healthcare for every user. So we welcome and invite you to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, or disability. Join us in building a healthier world!

To ensure equal opportunities, we invite you to exclude personal information (e.g., photo, age) from your applications. If you need particular accommodations regarding the selection process, please inform us as soon as possible.

All information provided is processed by Doctolib for candidate management. For details on data processing, click here. Please contact hr.dataprivacy(at)doctolib.com for questions or to exercise your rights.