Support Engineer - Blue Prism Infrastructure
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Support Engineer - Blue Prism Infrastructure at BP3 Global, Inc. is a full-time Senior IT role based remotely in the United States. JobGrid normalizes the posting into comparable role facts, keeps the source boundary clear, and routes applicants to the original public application page. This listing is part of JobGrid's Oferty pracy w IT support z publicznych stron firm.
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BP3 is seeking a hands-on Support Engineer with strong experience in Blue Prism to join our support and managed services team. This role focuses on supporting, maintaining, and evolving production Blue Prism environments for enterprise clients, often as part of long-term managed service engagements.
You will work closely with BP3 architects, database teams, and client stakeholders to ensure stable operations, timely issue resolution, and continuous improvement of Blue Prism platforms - including infrastructure components such as SQL Server, monitoring tooling, and environment configuration.
This is not a “ticket factory” role. It requires solid platform and infrastructure expertise, including the ability to troubleshoot across the application, database, and operating system layers, sound technical judgment, strong communication skills, and the ability to build trusted relationships with customers.
Key Responsibilities
Blue Prism Platform Support
- Provide day-to-day operational support for Blue Prism environments (on-prem)
- Diagnose and resolve customer-reported issues across:
- Blue Prism Application Server, Robot runtime, and environment configuration
- Blue Prism HUB and related components
- Authentication, user management, and permissions
- Connectivity, scheduling, and queue management
- Analyze issues to determine whether they stem from platform configuration, infrastructure, or solution design, and implement or recommend appropriate corrective changes
- Plan, coordinate, and execute Blue Prism platform upgrades and version transitions, including HUB upgrades
Infrastructure & Database Coordination
- Coordinate with database teams to plan and execute SQL Server upgrades (e.g., MSSQL 2016 migrations)
- Support the setup and configuration of Blue Prism reporting databases, including coordination with DB teams on schema, access, and data flow
- Plan and execute failover server configurations for Blue Prism environments
- Perform routine system maintenance including health checks, configuration reviews, and environment documentation Monitoring & Observability
- Maintain and improve existing Dynatrace monitoring for Blue Prism infrastructure
- Identify gaps in monitoring coverage and implement new monitors proactively
- Use monitoring data to surface recurring issues and drive operational improvements
Client-Facing Support
- Act as a trusted technical contact for clients running Blue Prism in production
- Communicate clearly about issues, root causes, and remediation steps
- Balance responsiveness with thoughtful, sustainable solutions
Collaboration & Escalation
- Work with BP3 architects and senior engineers on complex or systemic issues
- Coordinate with Blue Prism support when defects or product-level issues are identified
Contribute to documentation, runbooks, and operational knowledge transfer