Background Verification Analyst

Responsibilities

• Review and analyze criminal records to assess applicant eligibility and mitigate risks for clients.

• Develop expert knowledge of screening software and maintain compliance with Fair Credit Reporting Act (FCRA) regulations.

• Manage and respond to inquiries from clients and consumers via phone and email.

• Provide guidance to clients and consumers on the next steps in the screening process.

• Deliver accurate and timely updates on open tasks to relevant stakeholders.

• Assist peers and co-workers with workload management and problem resolution.

• Participate in ongoing training sessions and team meetings.

Essential Functions

• Analyze and review background check data with accuracy and efficiency.

• Communicate effectively with clients and consumers regarding screening results and processes.

• Maintain compliance with legal and regulatory guidelines, including FCRA requirements.

• Work within strict deadlines and service-level agreements.

• Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.

• Maintain professional interaction with internal and external stakeholders

• Ability to work in a fast-paced and high-stress environment

Minimum Qualifications

• Strong attention to detail and ability to work in a fast-paced environment.

• Quick adaptability to new processes and procedures.

• Excellent verbal and written communication skills.

• Ability to follow established rules and regulations.

• Professional attitude with the ability to collaborate effectively.

• Capability to manage and de-escalate high-stress conversations over the phone.

• Willingness to learn and accept coaching.

Preferred Qualifications

• Experience handling sensitive information preferred.

• Previous experience managing difficult conversations and delivering unfavorable decisions preferred.

• Experience in the multi-family housing industry preferred.

• Bachelor’s degree preferred.

AI Operational Fluency

• AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.

• Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.

• Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.

• Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.