Department Manager

EMPORIO ARMANI - SELFRIDGES BIRMINGHAM - DEPARTMENT MANAGER (PART-TIME 32 HOURS)

CONTEXT AND PURPOSE OF THE ROLE

The Department Manager is responsible for the operational manage­ment of the Emporio Armani department, the Sales Team, and all activities re­lated to the maximization of the performances, both in sales and processes.

This role demands a strong combination of technical expertise and soft skills, along with a strong inclination toward teamwork. The De­partment Manager serves as a point of reference for Sales Associates, conveying energy, passion, and a strong drive to achieve outstanding results. Their goal is to act as a bridge between Selfridges and our head office team and impart professional skills and contents to assure an exceptional client service and the achievement of the assigned objectives.

The Department Manager must be able to develop strong relationships with colleagues, maintaining constant communication with the Visual Merchandising, Wholesale and Selfridges management team to optimize the management of the sales floor.

RESPONSIBILITIES

SALES & BUSINESS MANAGEMENT

• Develop action plans to increase sales and profitability within the department.
• Analyse performance against departmental targets and guide the sales team towards achieving their goals.
• Represent themselves as a point of reference for the Team, providing an excellent client service and promoting an approach aimed at retaining customers and creating long-lasting relationships with them.
• Share with the Wholesale and Selfridges Buying team figures on sales performance, products requiring replenishment, and customer feedback regarding the collection.
• Responsible for creation and submission of weekly trade report to Selfridges management and Head Office Wholesale team.
• Oversee daily activities, including opening and closing procedures, as well as cash management in line with Selfridges procedures.

TEAM DEVELOPMENT AND MANAGEMENT

• Support in the implementation of onboarding and training programs for new hires and conducts one-to-one meetings to support Team growth and engagement.
• Organize training activities for the Team to improve product knowledge, client service, CRM, VM, sales techniques and stock management.
• Attend daily Selfridges briefings and cascade information on trade, incentives and trainings to the Team.
• Manage staff-related inefficiencies in a timely and professional manner.
• Ownership of rota planning ad submission to Selfridges management and Head Office Wholesale department for the Emporio team by promptly scheduling lunch breaks, coverage, training activities, etc., while always ensuring adequate sales floor coverage and the smooth execution of store operations.
• Provide strong synergy with other Departments, ensuring that the customers experience remains the primary focus across brands

OPERATIONS

• Involvement in stock-related activities, such as delivery processing, inventory control and stock take.
• Follow Company policies and procedures and ensure they are correctly applied.
• Ensure a timely and efficient product replenishment on the sales floor
• Organising administrative activities and overseeing cash procedures and compliance to regulations.
• They handle cash register operations when required.