Digital Consultant

Description

We’re looking for a commercially minded, relationship-driven Digital Consultant to help our customers unlock more value from the Squiz platform. In this consultative sales role, you’ll own strategic growth across an established portfolio of Squiz customers while also nurturing warm new business opportunities.

You’ll act as a trusted advisor to senior stakeholders across marketing, digital, and technology teams, helping customers shape ambitious digital strategies and turn them into measurable outcomes. Success in this role comes from building strong partnerships, driving product adoption, and uncovering opportunities to expand the use of Squiz solutions including DXP, AI, personalisation, search, and professional services.

This is an ideal opportunity for someone who enjoys combining commercial ownership with strategic customer engagement and wants to work with organisations delivering meaningful digital transformation.

This role is ideally based in either London or Edinburgh, with a minimum of one day per week in the office and regular travel to customer sites.

Key Responsibilities

• Drive new business sales on Squiz DXP platform and leverage a portfolio of existing customers for upsells and expansion opportunities.

Identify growth opportunities

• Proactively analyse existing customer portfolios to uncover growth opportunities
• Identify use cases for DXP upsells and/or increase Squiz adoption in other parts of the customer organisation

Demonstrate how Squiz can add value to customers

• Articulate the value proposition of the Squiz DXP in the context of customer’s strategic priorities. Identifying opportunities to leverage the Squiz Digital Experience Platform (DXP) capabilities and other tools within the customer’s wider ecosystem to improve their digital experiences
• Design, plan and facilitate stakeholder engagement and discovery workshops
• Define clear pathways and roadmaps to expand Squiz's footprint. Establish upgrade strategies to full DXP adoption

Drive commercial outcomes 

• Own RFT/RFP for sales deals
• Lead value based conversations with executive level stakeholders
• Own deal progression translating product roadmap through to product sale
• Maintain accurate forecasting and strong pipeline management within HubSpot

Skills and Experience Required

Essential

• 3+ years’ experience in account management, customer success, client services, or consultative sales within SaaS or technology environments
• Strong commercial acumen with a proven ability to drive retention and expansion revenue
• Experience building trusted relationships with both marketing and technology stakeholders
• Excellent written, verbal, and presentation communication skills
• Highly organised, self-directed, and comfortable managing multiple priorities
• Strong strategic and critical thinking capabilities
• Confidence creating engaging presentations and facilitating customer conversations
• Ability to conduct research, gather insights, and translate data into recommendations
• Experience coordinating cross-functional teams to achieve shared customer outcomes
• Strong client management skills with a focus on delivering value and long-term partnerships
• Pragmatic, solution-oriented mindset with strong intellectual curiosity
• Passion for digital experience, technology, and innovation

Nice to have

• Experience in technology, professional services, higher education, or government sectors
• Understanding of digital experience platforms, CMS, search, personalisation, web or search technologies
• Experience managing enterprise-level accounts
• Workshop design and facilitation experience across diverse stakeholder groups
• Understanding of UX, service design, or customer experience strategy
• Experience using CRM platforms such as HubSpot or Salesforce
• Exposure to AI, conversational or personalisation technologies

Competencies

• Customer-first mindset: Deep empathy for customer challenges and outcomes
• Strategic thinking: Can connect product capabilities to business goals
• Consultative approach: Advises rather than just responds
• Commercial drive: Balances customer success with revenue responsibility
• Collaboration: Works across internal teams to deliver customer value
• Resilience: Handles churn risk, escalations, and tough conversations with professionalism

About Squiz 

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online. 

Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.

The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.  

We are headquartered in Australia, with teams and customers across the globe, and offices in London, Edinburgh the United States, New Zealand and Poland.

We genuinely value flexibility and believe our people do their best work when they have balance, autonomy, and support. That’s why we offer flexibility in where and how you work, while asking that you join the team in our London or Edinburgh office at least once a week for valuable in-person collaboration and connection. We want you to work in a way that enables productivity, creativity, and great outcomes, while still fostering strong relationships and a sense of team.