Director of Student Care & Registrar
Resumo da vaga pela JobGrid
Director of Student Care & Registrar at Grupo Planeta: Miami, Estados Unidos; Presencial; Educação e formação. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Miami, Estados Unidos, Presencial
- Role classification: Educação e formação
- Source freshness: checked by JobGrid on 2026-05-30.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Broward International University
BIU University es una institución de educación superior en Estados Unidos 100% online que ofrece programas de bachelor, maestría y doctorado orientados al desarrollo de profesionales capaces de responder a los desafíos de un entorno global en constante transformación. A través de un modelo educativo flexible e innovador, BIU integra tecnología, investigación aplicada y una visión internacional para formar líderes preparados para impulsar el cambio en sus organizaciones y comunidades.
La universidad promueve el desarrollo del talento en áreas estratégicas como negocios, tecnología, educación e innovación, brindando a sus estudiantes las herramientas necesarias para potenciar su crecimiento profesional y ampliar sus oportunidades en el mercado laboral global. Su enfoque académico combina formación teórica, aplicación práctica y desarrollo de habilidades clave para enfrentar los retos de la transformación digital y la economía del conocimiento.
Con una comunidad académica diversa e internacional, BIU University apuesta por la educación como motor de progreso, ofreciendo a profesionales de diferentes países la posibilidad de acceder a una formación de alto nivel que les permita transformar su futuro y generar impacto en sus entornos profesionales y sociales.
Job description
We’re hiring: Director of Student Care & Registrar
BIU University | Grupo Planeta
We are looking for a strategic and experienced leader to oversee student services and academic records operations, ensuring student success, compliance, and operational excellence across the institution.
Key responsibilities:
- Lead registrar operations: academic records, transcripts, enrollment certifications, and graduation processes
- Ensure compliance with FERPA, accreditation standards, and Florida regulations (CIE)
- Oversee registration, grading, course scheduling, and student records integrity
- Drive student care initiatives focused on retention, onboarding, and engagement
- Manage student complaints, appeals, and support processes with fairness and consistency
- Coordinate across academic and administrative teams to improve the student experience
- Support audits, accreditation reviews, and institutional reporting
- Lead and develop Student Services and Registrar teams.
Requirements
What we’re looking for:
- Master’s degree
- +5 years in higher education (Registrar, Student Services, or Academic Administration)
- Strong knowledge of compliance, academic records, and student lifecycle
- Proven leadership and organizational skills
- Bilingual (English/Spanish) preferred
If you are passionate about education, compliance, and delivering an outstanding student experience — we want to meet you!
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