Information Technology Support Engineer
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- England, Reino Unido
- Reino Unido
Resumo da vaga pela JobGrid
Information Technology Support Engineer at Station: England, Reino Unido, Reino Unido; Presencial; Contrato; Intermédio; TI. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: England, Reino Unido, Reino Unido, Presencial
- Role classification: TI, Suporte TI e sistemas, Contrato, Intermédio
- Source freshness: checked by JobGrid on 2026-05-29.
- Application path: candidates continue to the employer application page with non-personal referral tags.
IT Support Engineer (1st / 2nd Line) – Contract
Northampton (4 Days Onsite, 1 day WFH)
150 - 170 Day Rate (Inside IR35)
6 Month Initial Contract with Potential Extension
We’re working with an established organisation seeking an experienced 1st / 2nd Line Support Engineer to join their internal IT function on a contract basis.
This role will be responsible for providing high-quality technical support to end users across a range of Microsoft technologies, resolving incidents and service requests both remotely and in person. You'll join a collaborative IT team supporting business-critical systems and helping to maintain a reliable and efficient IT environment.
Key Responsibilities
- Provide 1st and 2nd line technical support to users via phone, email, remote access and desk-side support
- Troubleshoot and resolve hardware, software and connectivity issues
- Support and administer Microsoft 365 technologies
- Manage user accounts and permissions across Active Directory and Azure AD
- Support Windows 10/11 desktop environments
- Assist with Intune / Endpoint Manager device management
- Support Microsoft Teams and SharePoint environments
- Troubleshoot networking and infrastructure-related issues
- Coordinate onboarding and offboarding activities for users
- Escalate complex technical issues where appropriate and track through to resolution
- Maintain accurate technical documentation and knowledge articles
- Assist with asset management and inventory control
- Contribute to continuous improvement initiatives across the IT support function
Required Experience
- Proven experience providing 1st and 2nd line IT support within a business environment
- Strong knowledge of Microsoft 365 technologies
- Experience supporting Windows 10 and Windows 11
- Active Directory and Azure AD administration experience
- Experience with Intune / Microsoft Endpoint Manager
- Knowledge of Microsoft Teams and SharePoint support
- Good networking and hardware troubleshooting skills
- Experience managing user onboarding and offboarding processes
- Strong customer service and stakeholder communication skills
- Ability to prioritise and manage multiple support requests effectively
- Experience maintaining technical documentation and asset inventories
Desirable Experience
- Exposure to ITIL-based support environments
- Experience working within medium to large-scale organisations
- Relevant Microsoft certifications
This is an excellent opportunity for a hands-on support professional looking to join a supportive team environment and make an immediate impact within a well-established organisation.
For further information or a confidential discussion, please get in touch.