Manager, Card Schemes, Reported Fraud, Ongoing Monitoring
Onde esta vaga está disponível
Recolhido por padrão para manter a descrição fácil de ler.
- Bulgaria, Bulgária
- Bulgária
Resumo da vaga pela JobGrid
Manager, Card Schemes, Reported Fraud, Ongoing Monitoring at tide: Bulgaria, Bulgária, Bulgária; Presencial; Finanças, jurídico e compliance. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Bulgaria, Bulgária, Bulgária, Presencial
- Role classification: Finanças, jurídico e compliance
- Source freshness: checked by JobGrid on 2026-05-28.
- Application path: candidates continue to the employer application page with non-personal referral tags.
ABOUT TIDE
At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
- Over $300 million raised in funding
- Over 2,800 Tideans globally
- Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg
What we're looking for
We're seeking an experienced Manager of Card Schemes Disputes to lead our chargeback operations across both issuing and acquiring. You'll manage two Team Leads and their teams (around 10 people each), overseeing every stage of the dispute lifecycle—from initial chargeback through to pre-arbitration and beyond.
This role is all about balancing great customer outcomes with smart commercial decisions. You'll need deep knowledge of Visa and Mastercard rules, know when to fight a case and when to let it go, and be able to lead high-performing teams in a fast-paced fintech environment.
You'll be:
- Leading end-to-end chargeback operations for issuing and acquiring across UK and EU markets
- Managing Team Leads and building high-performing teams who deliver quality, speed, and results
- Making expert calls on representment, pre-arb, and scheme escalations
- Driving performance against recovery rates, SLAs, and operational KPIs
- Working cross-functionally with Fraud, Product, Engineering, Risk, and Data teams to continuously improve processes and tooling
- Acting as the go-to expert on scheme rules and dispute strategy across the business
What makes you a great fit:
- 6+ years in card disputes, chargebacks, or payments operations (issuing and acquiring experience essential)
- Proven track record managing team leads or managers in fintech, payments, or financial services
- Strong knowledge of Visa/Mastercard scheme rules and the chargeback lifecycle
- Data-driven and operationally excellent—you use MI to drive decisions and improve performance
- Strong stakeholder management and communication skills
- Comfortable in a fast-changing environment and excited by the challenge
What you’ll get in return:
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Snacks, light food, drinks in the office
- WFH equipment allowance
- Flexible working from home
- Sabbatical Leave
- Share options
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
- Tide does not charge any fees at any stage of the recruitment process.
- All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
- Communication from Tide will only come from an official @tide.co email address.
- Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at [email protected]
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.
Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.