Middle Customer Success Specialist
Resumo da vaga pela JobGrid
Middle Customer Success Specialist at OptiSigns Inc.: Ho Chi Minh City, Vietnã; Presencial; Tempo inteiro. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Ho Chi Minh City, Vietnã, Presencial
- Role classification: Tempo inteiro
- Source freshness: checked by JobGrid on 2026-05-27.
- Application path: candidates continue to the employer application page with non-personal referral tags.
About OptiSigns
OptiSigns is the leading digital signage company in North America, with over 30,500 customers in 121 countries. Our cloud-based platform helps organizations manage screens and content across retail, hospitality, education, and corporate environments. We are a fast-growing, customer-obsessed team building simple, scalable, and reliable products.
The Role
This role is for someone who takes ownership of their customers and their craft. You will be a key contributor on the Customer Success team - handling complex technical cases, managing a portfolio of customer accounts, and collaborating closely with teammates to deliver great customer experiences. This is a hands-on role where you stay close to the customer, dig into hard problems, and turn what you learn into better outcomes for your customers and the product. You are not expected to have every answer from day one, but you are expected to take initiative, solve problems, and keep growing your expertise over time.
Your Missions
- Solve technical challenges and guide customers, including more complex cases that need deeper investigation.
- Support billing (payments, invoices, refunds, etc.), and handle trickier billing situations independently.
- Contribute to improving support guides, playbooks, and internal resources.
- Collaborate closely with engineering and product teams to resolve complex customer issues while proactively gathering customer feedback and ensuring customers continuously gain value from the product.
- Support and share knowledge with Junior teammates when needed.
- Perform other tasks as assigned by the hiring manager.