Zeal Group
MY - CS - AI Engineer (Team Lead)
Localização
Kuala Lumpur, Malásia
Modalidade
Presencial
Contrato
Tempo inteiro
Idioma
English
Publicado
18 de Maio de 2026
Última verificação
29 de Maio de 2026
Contexto da JobGrid
Resumo da vaga pela JobGrid
MY - CS - AI Engineer (Team Lead) at Zeal Group: Kuala Lumpur, Malásia; Presencial; Tempo inteiro. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Kuala Lumpur, Malásia, Presencial
- Role classification: Tempo inteiro
- Source freshness: checked by JobGrid on 2026-05-29.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Job Responsibilities
- Responsible for the development, maintenance, and continuous optimization of AI Customer Service Chatbots, including improving bot response quality, reducing escalation-to-human rates, and enhancing customer satisfaction
- Manage customer service-related tools and platforms, including but not limited to Zendesk, internal help desk systems, ticketing workflows, automation rules, and knowledge base configurations
- Drive AI adoption in customer service scenarios by evaluating and implementing suitable AI tools, platforms, or model capabilities to improve service efficiency and user experience
- Collaborate closely with Product, Technology, and internal Customer Service teams to drive project implementation and execution
- Coordinate with third-party systems and APIs to support customer service system integration and automation initiatives
- Analyze customer service data and user feedback to continuously optimize customer service processes and system capabilities