Senior CX Marketing Consultant (United Kingdom)

Welcome to Huble 👋,

Huble is a global HubSpot, AI, marketing, and creative consultancy - and HubSpot’s 2024 Global Partner of the Year. We help mid-market and enterprise businesses move faster, adapt smarter, and innovate freely by building their business around HubSpot’s CRM platform.With more than 175 specialists across eight countries, we combine strategy, creativity, and technology to help organisations transform how they attract, engage, and delight their customers. We’re also committed to doing things properly - Huble is ISO 27001:2022 and ISO 9001:2015 certified, reflecting our focus on security, quality, and trust. After 15+ years and over 500 successful HubSpot implementations, we’re proud to be known not just as experts, but as partners who genuinely care about helping people and businesses thrive.

As a Senior CX Marketing Consultant, you are the catalyst for client growth, playing a pivotal role in transforming their digital marketing performance. You'll work with senior stakeholders to design, implement, and aggressively optimise digital programs, leveraging HubSpot and complementary platforms to achieve tangible, measurable growth. This role is for a marketing leader who solves complex challenges and connects business strategy directly to marketing technology execution.

🚀 Here are a few of the tasks you'll get to work on:

1)  Strategy & Consulting

Marketing Discovery & Strategy Blueprinting: 

You will act as the trusted expert to uncover and clarify the path forward for our clients.

• Conduct deep industry and competitive research to understand market trends, competitor landscapes, and critical opportunities for clients. 
• Lead dynamic discovery sessions and workshops to collaboratively define client needs, processes, core goals, and success criteria. 
• Architect marketing processes and digital marketing strategies and execution plans.
• Provide strategic guidance across key domains, including digital marketing, demand generation, lead nurturing, brand strategy, and lead scoring.
• Translate complex or ambiguous requirements into actionable strategies with measurable outcomes.

Technology Operation and Delivery: 

Serve as the client’s strategic advisor and help them strategy into action by designing and operating the systems that enable them to execute at scale.

• Operate and manage HubSpot Marketing & Content Hub features such as emails, landing pages, forms, CTAs, blogs, social media, ads, and reporting tools.
• Operate complementary platforms and app partners such as DemandBase and other Martech tools.
• Develop and implement marketing data requirements, personalisation logic, and marketing reporting frameworks. 
• Provide the marketing business requirements for  data migrations and imports.
• Conduct proof-of-concept exercises to test campaigns and strategies.

Data, Reporting & Analytics:

You will bring visibility and insight to marketing performance through integrated data and analytics.

• Develop and maintain integrated reporting across technology solutions.
• Build dashboards that measure KPIs, performance, and ROI.
• Analyse reports to generate insights and make actionable recommendations.
• Support evolution of marketing goals and forecasts based on results.
• Drive excellence in reporting through deep knowledge of HubSpot reporting capabilities and marketing analytics best practices.

Quality Assurance & Change Management: Proactive Collaboration & Delivery:

Own the quality gate by monitoring, performing and facilitating the adoption of new strategies and systems.

• Lead and facilitate User Acceptance Testing (UAT) of marketing processes and campaigns based on documented user stories and acceptance criteria.
• Conduct peer reviews for quality assurance and coordinate client demonstrations.
• Develop and execute change management and adoption strategies for the marketing processes and tech stack — including training, clinics, newsletters, video tutorials, and champion programmes.
• Create and maintain change management materials and training documentation.
• Monitor adoption and usage through reports and analytics to identify areas for improvement.

Proactive Collaboration & Delivery:

You will play an active role in ensuring smooth collaboration across teams and projects.

• Host internal and external workshops and meetings to align stakeholders.
• Collaborate with specialist roles to deliver complete, integrated solutions.
• Contribute proactively to project planning, identifying dependencies, resources, and timelines.
• Take ownership of relevant metrics, including accurate documentation and timesheet recording to enable performance tracking.
• Achieve 100% of Huble’s chargeable target for your role.

2)  Innovation

At Huble, innovation isn't just a goal - it's part of our DNA. You won't just follow methodologies; you will actively contribute to their evolution. 

• Continuously track and master the latest industry strategies, emerging technologies, and process innovations in digital marketing and transformation. 
• Proactively contribute to Huble's internal knowledge base, helping to evolve our propositions, frameworks, and best practices. 
• Lead by example by training and upskilling peers on new tools, emerging AI capabilities , and innovative methodologies
• Build your personal professional profile within the HubSpot ecosystem by contributing to thought leadership, while always safeguarding Huble's intellectual property. 

3)  Scoping & Commercial Partnership 

You will play a crucial role in the sales cycle, partnering with Account Directors to translate complex challenges into clear, achievable, and commercially viable solutions

• Participate in pre-sales discovery workshops to deeply uncover client challenges and strategic needs.
• Identify opportunities and solutions aligned with client objectives, budgets, and timelines.
• Assist in defining scope, estimating effort, and identifying dependencies. You will use frameworks like MoSCoW to effectively prioritize deliverables for budgeting purposes. 
• Contribute to Statements of Work (SOWs), ensuring that assumptions, risks, and dependencies are clearly communicated and aligned with both clients and internal teams
• Support the handover process to the delivery teams, sharing the finalized solution design, context, assumptions, and risks to ensure a successful transition. 
• Continuously refine scope and estimates through progressive elaboration as project details evolve from upstream work, providing the Project Manager with more precise estimations.