Supervisor, Special Loans & Products
About the Company
Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.
Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry.
As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it.
Special Loans & Products at Valon
Valon’s Special Loan & Products team is responsible for managing core business processes for SCRA-protected loans, MERS, ARMs, successors in interest, co-ops, assumptions, and partial release requests. We are a team of creative individuals who approach servicing challenges with an innovative mindset. We aim to help homeowners resolve special servicing needs while providing a first-class experience with Valon, all from behind the scenes.
About the Role
As a Supervisor, Special Loans & Products, you will be responsible for managing the day-to-day operational aspects of the Special Products team to ensure processes are completed within compliance, department SLA, and provide outstanding service to our clients and borrowers. You will partner with the Special Products Department Manager to document procedures, identify process gaps, and provide domain knowledge and expertise.
Responsibilities
Plan, direct, and organize workflow for the special products team to ensure the most efficient use of resources and that required SLAs are met.
Resolve complex problems, issues, or questions to ensure customer satisfaction and maintain productive cross-functional working relationships.
Review special products' job functions and make suggestions for streamlining functions, improving efficiency, and increasing the accuracy and quality of work.
Oversee, review, and assist with all special product functions, including, but not limited to: SCRA-protected loans, MERS, ARMs, successors in interest, co-ops, assumptions, and partial release requests.
Perform loan maintenance as needed, ensuring changes are authorized prior to input and correctly applied in the servicing system.
Monitor all ARM loans to ensure timely and accurate payment change notifications.
Keep senior leadership informed of changes/issues affecting the team and overall operations
Manage team metrics; establish and monitor team performance and quality through productivity models and business line testing.
Provide direct reports with proper tools and resources to execute their assigned functions and develop the skills of staff through goal-setting, coaching, delegation, training, and performance management.
Maintain proficient knowledge of, and ensure special products servicing activities are performed in compliance with, all investor, state, and federal servicing laws and regulations applicable to areas of responsibility.
Other duties as assigned.
Minimum Qualifications
2+ years of special servicing experience
1+ years of experience in people management
Must be comfortable working in a startup environment
Experience in creating and developing new policies
Excellent attention to detail and time management abilities
Ability to multitask and manage time effectively to meet deadlines
Minimum education requirement: High school diploma or GED equivalent required
Benefits
Compensation: competitive salary and 401 (k) plan
Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
Food & meals: in-office snacks and drinks, and Bagel Fridays
Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
Generous time off: 17 days paid time off, sick days, and 11 company holidays
Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition
Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.