Support Specialist

Principle Objective

At Vista Group, we are committed to transforming the cinema industry with cutting-edge software solutions. As a Support Specialist, you’ll be at the forefront of customer service and second-line technical support, ensuring our clients receive world-class assistance.

This fast-paced role requires a self-motivated problem-solver who can prioritize multiple tasks, troubleshoot and resolve technical issues efficiently, and communicate effectively with global teams. You'll have the opportunity to grow your expertise, collaborate with industry leaders, and make a real impact on the customer experience.

Key Responsibilities

• Take ownership of investigating, tracking, finding solutions, and resolving technical support issues and questions, including testing solutions before deploying to production, understanding program code and error logs, and logging software bugs, in collaboration with clients, team members, vendors, and third parties around the world in various roles
• Install and configure Vista Group software remotely and onsite as part of troubleshooting and resolving issues or onboarding as needed
• Expected to collaborate across regions and departments, taking on diverse tasks and initiatives. Whether on an ad hoc basis, temporarily, or as part of a structured rotation program, you'll gain valuable experience working with different teams, expanding your skill set, and contributing to impactful projects
• Become knowledgeable of the Vista Group software and the cinema industry to effectively serve clients.
• Upskill and train clients, team members, vendors, and third parties via various methods such as creating documentation and hosting training sessions.
• Build strong relationships with clients and team members.
• Be available on bi-monthly rotation for urgent after-hours support
• Other responsibilities as assigned