Team Leader Customer Operations France (h/f/x)

🇫🇷 Paris, França Presencial Suporte e sucesso do cliente Tempo inteiro Lead Publicado Mai 28, 2026

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Localização Paris, França

Modalidade Presencial

Contrato Tempo inteiro

Senioridade Lead

Categoria Suporte e sucesso do cliente

Idioma English

Publicado 28 de Maio de 2026

Última verificação 31 de Maio de 2026

Contexto da JobGrid

Resumo da vaga pela JobGrid

Team Leader Customer Operations France (h/f/x) at Thorlabs: Paris, França; Presencial; Tempo inteiro; Lead; Suporte e sucesso do cliente. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.

Location and workplace: Paris, França, Presencial
Role classification: Suporte e sucesso do cliente, Tempo inteiro, Lead
Source freshness: checked by JobGrid on 2026-05-31.
Application path: candidates continue to the employer application page with non-personal referral tags.

As Team Leader Customer Operations (m/f/x), you will lead a customer-focused customer service team while ensuring operational excellence, service quality, and continuous process improvement. You will act as a key link between local operations, European stakeholders, and global teams to drive performance and customer satisfaction.

Key Responsibilities

Lead and manage the Customer Service team in France, ensuring compliance with labor regulations, company policies, and performance standards.
Drive operational excellence through workload planning, same-day order processing, KPI monitoring, and continuous process improvements.
Collaborate closely with EMEA leadership and cross-functional teams (Sales, Logistics, Finance, Supply Chain, IT) across international locations.
Coach, mentor, and develop team members through performance management, training, onboarding, and regular feedback.
Manage customer escalations and complaints, ensuring timely resolution, root cause analysis, and preventive actions.
Support the team in handling standard and complex customer requests, including quotes and order processing.
Ensure proactive and professional customer communication via phone, email, and chat to deliver a high level of service.
Coordinate effectively with global offices to fulfill customer requirements and maintain service continuity.