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Advanced Secure Technologies

Technical Support Engineer

🇬🇧 Saint Mellons, Reino Unido, Reino Unido, Cardiff, Reino Unido Presencial TI Tempo inteiro Publicado Mai 22, 2026
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Modalidade Presencial
Contrato Tempo inteiro
Categoria TI
Categoria IT Suporte TI e sistemas
Salário GBP 26,225 - 29,000 / yearly
Idioma English
Publicado 22 de Maio de 2026
Última verificação 29 de Maio de 2026

Onde esta vaga está disponível

Recolhido por padrão para manter a descrição fácil de ler.

3 localizações
Reino Unido
  • Saint Mellons, Reino Unido
  • Reino Unido
  • Cardiff, Reino Unido

Contexto salarial para esta função

A JobGrid.eu combina salário visível do empregador, referências públicas oficiais e anúncios atuais da JobGrid para Suporte TI e sistemas.

Anúncio do empregador

Salário indicado

GBP 26,225 - 29,000 / yearly

Salário publicado neste anúncio.

Fonte
Extraído deste anúncio público visível
Contexto da JobGrid

Resumo da vaga pela JobGrid

Technical Support Engineer at Advanced Secure Technologies: Saint Mellons, Reino Unido, Reino Unido, Cardiff, Reino Unido; Presencial; Tempo inteiro; TI; Suporte TI e sistemas. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.

  • Location and workplace: Saint Mellons, Reino Unido, Reino Unido, Cardiff, Reino Unido, Presencial
  • Role classification: TI, Suporte TI e sistemas, Tempo inteiro
  • Employer salary shown on the listing: GBP 26,225 - 29,000 / yearly
  • Source freshness: checked by JobGrid on 2026-05-29.

Technical Support Engineer – (1st Line Support & General Support)
Location: Cardiff (Office-based, 5 days a week)
Salary: £26,225 - £29,000 DOE + up to £3,000 annual bonus
Start Date: June 2026 - August 2026

Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.

What You’ll Do:

  • Act as a key part of our 1st Line Support Team, resolving technical queries from customers
  • Assist with investigation and root-cause analysis of 2nd Line tickets
  • Capture, categorise and escalate software support tickets in line with SLAs
  • Work closely with our technical and development teams to resolve live issues
  • Support customer system setup and configuration under guidance
  • Contribute to product testing, customer feedback and continuous improvement initiatives
  • Provide excellent levels of service to our customers, communicating effectively and professionally.