Customer Success Manager (Global Remote | SaaS)
Огляд ролі від JobGrid
Customer Success Manager (Global Remote | SaaS) at Jobs Wbvxx19Csjshcpqodnhhy8 is listed as remote in Bengaluru, India. JobGrid shows the normalized role facts from the structured payload, keeps the source content separate, and links candidates to the original public application page with non-personal referral parameters. No employment type, seniority, category, or salary is provided in the payload.
- Location and workplace are normalized as Remote, India with Bengaluru as the primary city and remote as the workplace type.
- Source freshness is available: posted on 2026-06-08 and last checked on 2026-06-08.
- The output language is English, and the source boundary is preserved so the employer description stays separate from JobGrid's publisher copy.
- JobGrid uses the structured title to present comparable role context for a Customer Success Manager role in SaaS without adding unverified claims.
Empower creators. Champion their success. Scale impact. 💥
We’re Passion.io - and we’re on a mission to make the world more confident and passionate. Our app-building platform helps 15,000+ Creators share their brilliance with over200,000 users (and counting!) worldwide. We're now looking for a Customer Success Manager who’s obsessed with outcomes, retention, and making creators feel like they’ve found their people.
But….. This isn’t your average CSM role.
You won’t just be responding to tickets or sending check-ins - you’ll be an activation and retention strategist, guiding high-impact creators through their app journey and helping them grow their business from idea to income.
🎯 What You’ll Actually Be Doing
💡 Your zone of genius: onboarding + retention + strategic touch-points.
- Own a portfolio of high-potential creators - be their go-to partner as they launch and grow their mobile apps
- Design onboarding flows that turn early excitement into real traction (and revenue!)
- Track creator health using NRR, engagement metrics, and behavior signals - and act fast when things shift
- Get ahead of churn by proactively spotting friction and guiding creators through roadblocks
- Collaborate with Product and Marketing to bring the voice of the customer into everything we build
- Optimize lifecycle playbooks and test ways to improve customer success KPIs (NPS, LTV, renewals)
🚀 Your Mission? You’ll be the voice, brain, and heart behind every successful creator.