Customer Success Manager (Global Remote | SaaS)
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Customer Success Manager (Global Remote | SaaS) at Jobs Wbvxx19Csjshcpqodnhhy8 is a remote role in South Africa, with Cape Town listed in the structured location data. JobGrid presents normalized role facts, keeps the source boundaries intact, and routes candidates to the original public application page.
- Remote role in South Africa; Cape Town is the primary structured location.
- JobGrid normalizes the title, location, and workplace into comparable role facts.
- Source posted at 2026-06-08T16:39:32+02:00 and last checked at 2026-06-08T19:00:17+02:00.
- No employment type, seniority, category, or salary is published in the structured payload.
Empower creators. Champion their success. Scale impact. 💥
We’re Passion.io - and we’re on a mission to make the world more confident and passionate. Our app-building platform helps 15,000+ Creators share their brilliance with over200,000 users (and counting!) worldwide. We're now looking for a Customer Success Manager who’s obsessed with outcomes, retention, and making creators feel like they’ve found their people.
But….. This isn’t your average CSM role.
You won’t just be responding to tickets or sending check-ins - you’ll be an activation and retention strategist, guiding high-impact creators through their app journey and helping them grow their business from idea to income.
🎯 What You’ll Actually Be Doing
💡 Your zone of genius: onboarding + retention + strategic touch-points.
- Own a portfolio of high-potential creators - be their go-to partner as they launch and grow their mobile apps
- Design onboarding flows that turn early excitement into real traction (and revenue!)
- Track creator health using NRR, engagement metrics, and behavior signals - and act fast when things shift
- Get ahead of churn by proactively spotting friction and guiding creators through roadblocks
- Collaborate with Product and Marketing to bring the voice of the customer into everything we build
- Optimize lifecycle playbooks and test ways to improve customer success KPIs (NPS, LTV, renewals)
🚀 Your Mission? You’ll be the voice, brain, and heart behind every successful creator.