Assistant Store Manager

ARMANI OUTLET - BICESTER VILLAGE - ASSISTANT STORE MANAGER

About us: The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in all the world’s major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts.

Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears

Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.

Role Overview: The Assistant Store Manager cooperates with the Store Manager and In-Store Operations Manager in managing the Store, supporting in maximising performances. In addition to supporting the Store Manager in implementing sales strategies and in the management of daily store activities, the Assistant Store Manager serves as a point of reference for the Team: motivating, coordinating, and helping to create an engaging work environment. They are responsible for the training and develop­ment of the Team, identifying strengths and areas for improvement to consistently elevate individual and store performance. They must ensure excellence in the Client Experience, maintain a positive atmo­sphere within the store, and achieve assigned objectives.

Finally, the Assistant Store Manager (alongside the In-Store Operations Manager) is accountable for the store when the Store Manager is not present.

Responsibilities:

• Support the Store Manager in developing action plans to increase sales and store profitability.
• Monitor and ensure a selling ceremony aligned with the Brand's policy, ensuring the Team delivers impeccable customer service (before, during, and after the sale). Demonstrate excellent knowledge of the product, its value, and the clientele.
• Facilitate sales processes by assisting Client Advisors on the sales floor, providing them with support and advice regarding the selling ceremony.
• Analyse sales targets provided by the Store Manager and monitor their achievement.
• Ensure an impeccable store’s image (i.e., furniture, technical equipment, lighting, etc.), requesting assistance when needed.
• Ensure an impeccable visual merchandising display both in-store and in the shop windows, in accordance with VM guidelines.
• Provide ongoing support to Client Advisors by overseeing their individual customer management activities.
• They contribute to promoting a client-centric culture, regularly monitor the Team’s performance on CRM activities, and suggest actions to enhance each Client Advisor’s relationship with customers.
• Ensure the implementation of onboarding programs for new hires and conduct
• One-to-one meetings to support Team growth and engagement.
• Encourage the uptake of training content, fostering a culture oriented towards lifelong learning.
• Organize training activities for the Team in order to improve product knowledge, client service, CRM, VM, sales techniques and stock management. Ensure that all activities are carried out efficiently and effectively.
• Together with the Store Manager, organize regular one-to-one meetings to support staff members development and ensure alignment on the strategy.
• Support the Store Manager in planning and conducting daily briefings, encouraging, motivating, and engaging the Team.
• Assist the Store Manager throughout the performance review process.
• Manage staff-related inefficiencies in a prompt and professional manner.
• Support the Store Manager in scheduling Team schedule and annual leaves, always ensuring adequate sales floor coverage and the smooth execution of store operations.