Call Center Representative

Responsibilities:

• Answer and manage inbound calls related to hospice services, providing clear information and a caring touch.
• Escalate urgent needs or emergency situations immediately to the appropriate nurses or on-call staff.
• Listen to patient and family concerns, resolve issues when possible, and ensure they feel heard and supported.
• Assist with general inquiries about our hospice programs, admission process, or services, guiding callers patiently.
• Document call details and actions taken in our system, maintaining accurate records for the care team’s follow-up.

Qualifications:

• Experience in a healthcare, medical office, call center, or customer service environment (hospice or home health experience is a plus).
• Excellent communication skills with a compassionate phone demeanor and professional etiquette.
• Ability to stay calm and patient when speaking with individuals who may be distressed or anxious.
• Strong problem-solving skills and the judgment to know when to resolve an issue or escalate it.
• Comfortable using basic computer and phone systems to log calls and information clearly.

Benefits:

• Competitive salary
• Company car with fuel and insurance covered
• Comprehensive health, dental, and vision insurance
• Flexible scheduling options
• Generous PTO accruing immediately, plus additional sick leave
• 401(k) with company matching