Customer Service Assistant

Take Ownership. Deliver Exceptional Service. Make an Impact.

We are looking for a friendly, driven, and highly committed Customer Service Representative to join our team. This is not a role for someone who wants to simply “do their job” — this is an opportunity for someone who takes real ownership, thrives on responsibility, and is motivated to go above and beyond to deliver an outstanding customer experience.

You will play a key role in supporting customers and the wider team by ensuring smooth communication, accurate order processing, and proactive problem-solving. You will be expected to take ownership of customer queries from start to finish and ensure a consistently positive experience.

This is a hands-on, fast-paced role where you will be the first point of contact for our customers, managing enquiries, resolving issues, and ensuring every interaction reflects the high standards of our business. You will be trusted to manage your workload, prioritise effectively, and take accountability for outcomes.

We are looking for someone with the right mindset as much as experience.

What We’re Looking For

• Ownership & Accountability – Takes responsibility and follows through
• Drive & Work Ethic – Willing to go above and beyond when needed
• Resilience – Able to manage pressure and handle challenging situations
• Adaptability – Comfortable in a fast-paced, changing environment
• Customer-Focused Approach – Always prioritises the customer experience
• Passion & Energy – Brings a positive, can-do attitude
• Proactive Mindset – Looks for improvements and solutions