Customer Success Associate
Rollenübersicht von JobGrid
Customer Success Associate at Creditstar in Tallinn, Estonia, is a hybrid full-time junior role in Customer Support & Success. JobGrid normalizes the role facts, keeps the employer description separate, and records the source as last checked on 2026-06-06. Applications go through the original public application page via JobGrid’s referral path.
- Location: Tallinn, Estonia; workplace: hybrid.
- Employment type: full time; seniority: junior; category: Customer Support & Success.
- Work language: English.
- Source freshness: posted on 2026-06-05 and last checked on 2026-06-06; no salary is listed in the payload.
About Monefit
Monefit is a fast-growing European fintech with over 1.5M+ users and a €130M valuation. This August, we’re launching the Monefit Card in Estonia — a new credit product designed to make everyday finance simpler, clearer, and more flexible.
As we launch, we’re expanding our Customer Success team and looking for 2–3 ambitious talents to join us at an exciting stage of growth.
The role
As a Customer Success Associate, you’ll be one of the first points of contact for Monefit Card users in Estonia. You’ll help customers understand the product, solve issues quickly, and make sure their experience feels smooth, human, and trustworthy.
This is a great opportunity for someone at the start of their career who wants to learn fast, work close to a product launch, and grow into a broader role over time — potentially across product, operations, or customer experience.
What you’ll do
- Support Monefit Card customers across chat, email, and other support channels
- Help users understand how the card works, including payments, limits, billing, and account setup
- Handle customer questions with clarity, empathy, and confidence
- Spot recurring issues and share feedback with product and operations teams
- Help improve internal processes, support scripts, FAQs, and customer journeys
- Represent the voice of the customer during the launch of a major new fintech product
- Work closely with a growing team across customer success, product, compliance and operations