Customer Success Manager
Rollenübersicht von JobGrid
Customer Success Manager at Burq, Inc.: Lahore, Pakistan; Vor Ort; Vollzeit. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Lahore, Pakistan, Vor Ort
- Role classification: Vollzeit
- Source freshness: checked by JobGrid on 2026-05-30.
- Application path: candidates continue to the employer application page with non-personal referral tags.
About Burq
Burq started with an ambitious mission: to turn the complex process of offering delivery into a simple, turnkey solution. It’s a big mission, and now we want you to join us in making it even bigger. 🚀
We’re proud to be recognized as one of Fast Company’s Best Workplaces for Innovators and a 2025 Inc. Magazine Power Partner, awards that highlight how we’re redefining the future of logistics while empowering our partners to grow.
Backed by leading Silicon Valley investors like Village Global, the fund whose investors include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely, we’ve built a world-class team across the globe.
We operate at scale but remain small enough for every person to have a massive impact. There’s a lot of important work ahead, and joining Burq means the opportunity to grow faster than ever while doing the most meaningful work of your career.
Here’s a quick overview of what you will be doing:
Description:
We’re looking for a Customer Success Manager to support our growing customer base and help ensure they have a smooth and successful experience with our platform. You’ll work closely with customers on day-to-day needs, drive product adoption, and assist in maintaining strong relationships while acting as a key point of contact for basic queries and support.
This role is ideal for someone who is proactive, detail-oriented, and enjoys working in a fast-paced startup environment while supporting multiple accounts and delivering a great customer experience.
What you'll do:
- Support the onboarding process for new SMB customers, including basic setup and coordination with internal teams
- Assist customers with platform usage, issue resolution, and general queries
- Work closely with the Manager Customer Success to ensure smooth account management
- Maintain and update customer data in CRM tools like HubSpot
- Identify at-risk customers and escalate concerns to the Customer Success Manager
- Coordinate with sales and operations teams to ensure smooth handoff and service delivery
- Follow defined processes to ensure a consistent and positive customer experience
- Contribute to improving onboarding and support workflows