Customer Success Manager
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Customer Success Manager at doss in San Francisco, United States, on-site, in Customer Support & Success, Mid level. JobGrid keeps the employer description separate, normalizes the role facts for comparison, and shows the source as posted on 2026-06-05 and last checked on 2026-06-05. The source language is English, and candidates are sent to the original public application page with non-personal referral parameters appended.
- Role classified as Customer Support & Success with Mid seniority.
- Location is San Francisco, United States, with an on-site workplace.
- No salary or employment type was provided in the payload.
- Source content is in English; JobGrid preserves the employer description separately from the publisher value text.
DOSS is building an Operations Cloud for the real world.
A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across:
Procurement
Inventory
Orders
Fulfillment
Finance
Built to replace spreadsheet chaos and rigid, consultant-heavy ERPs. Fast time-to-value, adaptable as the business evolves.
Through our Adaptive Resource Platform (ARP) and unified operational data model, teams deploy quickly, automate workflows, and make changes without months of re-implementation.
We recently raised a $55M Series B, co-led by Madrona and Premji Invest. Participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC.
DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence.
About the Role
DOSS is seeking a curious, proactive, and technically-leaning Customer Success Manager to join our growing post-sales team. The incumbent will serve as the primary point of contact for customers post-implementation, ensuring they’re fully utilizing and seeing value from DOSS, managing contract renewals, teeing up cross-sells/upsells, and collecting feedback. This role will partner closely with Technical Support Engineering, Implementation (PMO), Product, and Sales.
This role requires a customer-first and team-centric mindset, humility, confidence, and ability to tie software functionality to business impact and goals. The ideal candidate thrives in a fast-paced, autonomous startup environment, readily accepts feedback, and is invigorated by sailing into uncharted waters.
What You'll Do
Own a portfolio of strategic customers supporting onboarding, adoption, and retention efforts
Act as the primary DOSS POC and trusted advisor for operations, supply chain, finance, and executive stakeholders
Run regular business reviews and executive presentations that clearly communicate DOSS’ ROI
Ensure fidelity between a customer’s SOW and their DOSS instance
Work closely with Product to collect customer feedback, informing the product roadmap
Partner closely with Sales on expansion opportunities
Own a renewal target
Qualifications
3+ years as a Customer Success Manager (or similar customer-facing role) at a software or AI company
5+ years of total relevant work experience (e.g., CS, consulting, program management, product, etc.)
Experience working with enterprise or mid-market SaaS customers
Superior presentation and communication skills, and ability to connect with diverse stakeholders
What You'll Get
Competitive salary + meaningful equity
100% Coverage for individuals Premium medical, dental & vision coverage
401(k), immediate eligibility
Lunch in-office 5 days/week (and dinner when needed)
Flexible/unlimited PTO
Commuter (BART/MUNI/CalTrain) and equipment stipends
Wellness & Fitness stipend
Generous parental leave
Relocation assistance available
In-office culture in San Francisco