(English C1) Customer Support Consultant (South Africa, remote)
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This is a remote contract Customer Support Consultant role with SupportYourApp in South Africa, with English C1 reflected in the title. JobGrid normalizes the role facts, keeps the employer description separate, and routes applicants to the original public application page with non-personal referral parameters. This listing is part of JobGrid's Remote Kundenservice-Jobs von öffentlichen Karriereseiten.
- Location and workplace are normalized as Remote, South Africa; the listed city is Johannesburg.
- Employment type is Contract; seniority, category, and salary are not stated in the payload.
- Source freshness is current to 2026-06-11, with the job posted and last checked on the same day.
- The role context aligns with remote customer service jobs from public company career pages without adding unsupported claims.
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Deliver outstanding customer support via calls, chats and emails;
- Answer questions and help resolve customer issues, as well as keeping customers updated and ensure they receive timely responses;
- Escalate complex issues to the appropriate internal team when needed;
- Assist with basic UAT (User Acceptance Testing) activities when required;
- Build strong and lasting customer relationships;
- Keep up with evolving tools and technology;
- Handle sensitive customer data with care and security;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meet KPI;
- Communicate with developers and cross-functional specialists.
What you need to succeed in this role:
- Excellent English communication skills (C1 for both spoken and written);
- At least 6 months experience in customer support is a must;
- Customer-focused attitude and willingness to help others;
- Ability to manage multiple conversations and priorities while maintaining attention to detail;
- Good problem-solving and organizational skills;
- Ability to work independently and manage your own workload;
- Adaptability and comfort working in a fast-paced environment;
- Tech-savvy, able to test and troubleshoot basic technical issues;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Will be a great plus:
- Experience with CRM systems
Benefits:
- Fixed schedule: Monday–Friday, from 7 AM–4 PM, GMT+2 (Africa/Johannesburg);
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Work-life balance;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.