Head of Operations & Automations
Marriage Reset (MM Coaching Limited) helps men save their marriages through results-oriented online coaching - often succeeding where traditional counselling falls short. In under three years, we’ve achieved 10x growth and continue expanding rapidly, delivering exceptional outcomes for our clients every day.
We’ve focused on growth and the exceptional coaching for our clients and team members. By creating a high-performance, positive environment, we’ve helped thousands of clients save their marriages and achieve their full potential through direct support, coaching, and consulting.
Hear From Our Founder:
Learn more about our mission and what drives us directly from Marko Lamza:
https://www.loom.com/share/267f68d1f1164ebabe71aa137a1a93c8?sid=109628ff-329d-4024-85f4-722ca11aa1a5
Watch a video of Justin, who leads a world-class sales team, discussing his experience working with Marko since joining 2 years ago:
https://www.loom.com/share/a67218417043435a825a87a2088b5198?sid=776d3d2e-4a17-434d-ada1-457c31f750a5
Visit Our Website:
What It’s Like Working at MM Coaching Limited (Marriage Reset):
We’re growth-oriented, entrepreneurial, and ambitious. Our culture is built on supporting each team member in exceeding their goals and making meaningful contributions to the company’s success.
Working with us means you’ll join a team of exceptionally talented individuals who are driven by results and innovation. We see our team members as partners, and we work together to raise standards and achieve excellence.
What We’re Looking For
This is not a traditional operations manager role. Your focus is purely on systems, automations, processes, and project execution - making everything run reliably while reducing founder involvement in day-to-day operations.
You'll report directly to the CEO. This role is 70% hands-on execution, 30% cross-functional coordination.
If you thrive in complexity, build systems that last, and stay calm when things break - this role was built for you.
What You'll Own
Systems & Tech Stack
- Own and maintain the full company tech stack - GHL, Close, Zapier, Make, N8N, Hyros, GTM, ClickFunnels, Stripe, and all integrations
- Diagnose and resolve issues fast - and document fixes so they don't repeat
- Respond to critical outages and eliminate redundant tools to reduce costs
AI & Automations
- Build AI-driven automations to replace manual tasks across all departments
- Reverse-engineer undocumented systems and create SOPs and a system map
- Target 30-50% reduction in manual workload
SOPs & Documentation
- Build and maintain a complete SOP library for every operational process
- Design systems for long-term maintainability, not short-term fixes
Project Management
- Own OKRs, quarterly planning, and cross-functional project tracking
- Convert CEO objectives into clear plans with owners and deadlines
Operational Support
- Support Sales, Marketing, and Service Delivery with fast operational help
- Own Trustpilot review processes and the weekly operations meeting