ICT Account Manager

ICT Account Manager

Wonde are looking for two experienced ICT Account Managers for an immediate start.

These positions are full-time ongoing, working 38 hours per week based in Sydney CBD.

Salary - $85,000

The ICT Account Manager will be responsible for the following main duties:

Relationship Management & Consultation

• Professional Engagement: Build and maintain consultative relationships with school leadership and IT contacts to ensure they are educated on Wonde’s data sync capabilities and product suite.
• Requirements Gathering: Facilitate technical meetings to understand school-specific infrastructure and recommend appropriate ICT solutions, including internal products and integrated third-party apps.
• Account Growth: Identify opportunities within the existing Data Sync user base to expand Wonde’s impact and provide professional demonstrations of the school portal and Secure Schools.
• Objective Support: Assist in the execution of account management strategies to meet business goals and support Wonde's growth in the education sector.

Technical Coordination & Implementation

• Lifecycle Support: Coordinate the deployment process for EduSync and MyLogin, from the initial technical demonstration and application request through to installation and trial setup.
• Problem Resolution: Identify and address technical challenges during the integration phase, acting as the primary contact for escalating complex issues to the Technical Support teams.
• Migration Assistance: Liaise with Project Managers and the Integrations team to ensure School Information System (SIS) migrations are executed accurately and without data loss.
• Data Configuration: Collaborate with the DataSync team to ensure third-party application permissions are configured securely and correctly.
• System Monitoring: Monitor for offline school connections and proactively intervene to troubleshoot and resolve synchronisation failures.

Internal Collaboration & Reporting

• Cross-Functional Liaison: Partner with Marketing and Technical Implementation teams to relay product feedback, report technical bugs, and support regional campaigns.
• Performance Tracking: Maintain and deliver clear reports on project status, integration success rates, and potential market opportunities.
• Knowledge Sharing: Provide technical insights and guidance to internal colleagues to support business objectives and contribute to team best practices.

Information Security & Compliance

As an ICT Account Manager, maintaining the security of customer information is a core responsibility. You will:

• Comply with Wonde’s Information Security Management System (ISMS) and all data protection policies.
• Maintain a professional understanding of data legislation to ensure all student and staff information is handled securely.
• Utilise only authorised software and strictly follow all password and terminal security protocols.
• Promptly report any identified security risks or system vulnerabilities to the Information Security Officer.