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IT Officer - Systems and Development at WaterAid: Accra, Ghana; Vor Ort; Vollzeit. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Accra, Ghana, Vor Ort
- Role classification: Vollzeit
- Source freshness: checked by JobGrid on 2026-05-28.
- Application path: candidates continue to the employer application page with non-personal referral tags.
IT Officer - Systems and Development
Contract type: 2 years Fixed term, 39.5 hours per week.
Location: Accra, Ghana, subject to right-to-work eligibility.
Salary: GHS148,120 – GHS206,657 per year with excellent benefits
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
The Finance and IT function provides a professional business service, acting as a strategic catalyst for the delivery of WaterAid’s mission. The finance function includes accounting, assurance over the financial control environment, financial analysis and reporting, financial planning, expert advice and support for costing and management of financial resources. The IT function utilizes modern infrastructure solutions by bridging IT requirements with a unified global "Core System”.
About the role
As the IT Officer (Systems and Development) is responsible for maintaining WaterAid Ghana's IT infrastructure and supporting the Country Programme's growing use of technology for development (ICT4D), data collection, and organizational systems strengthening. The role combines day-to-day IT support with hands-on involvement in digitizing programme and administrative processes, supporting M&E data systems, and leveraging technology to improve how WaterAid Ghana works — in the office and in the field.
The officer will manage the Country Programme's network, devices, and user systems while working closely with the Programmes and Operations teams to build internal digital capacity and implement practical technology solutions that improve efficiency and programme quality.
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In this role, you will:
- Network and Connectivity Management:
- Set up and maintain an active network environment for the CP in both the Accra and Tamale offices.
- Manage and monitor the Meraki Firewall dashboard and Ubiquiti Access Points (7 in Accra, 3 in Tamale).
- Maintain internet access links and monitor bandwidth from multiple providers, including MTN, Telecel, Comsys, and StarLink.
- Configure, manage, and track all internet protocol devices, including networked printers and hardware.
- Desktop and Application Support:
- Provide expert-level support for the Microsoft 365 productivity suite, specifically Outlook, Excel, Word, and PowerPoint.
- Resolve daily hardware and software issues through "helpdesk support" at the user's end and at mobile locations.
- Oversee client-side cloud applications, including web-based platforms, Management information systems, HR, and ICT Development platforms.
- Device Lifecycle and Deployment:
- Lead the building and configuration of laptops for seamless MS Intune enrollment in accordance with the UK standards.
- Diagnose, troubleshoot, and ensure the repair of computer hardware and network operating systems.
- Maintain an accurate technical inventory of all client computers and networked devices.
- Identity and Security Management:
- Administer user accounts and the account lifecycle via Active Directory Okta identity management system.
- Ensure standard procedures to preserve CP IT assets by enforcing policies.
- Ensure the protection of WAG’s data and networks against viruses through web-based antivirus checks and remote scans
- Training and Onboarding:
- Conduct ongoing informal coaching, IT orientations and training for new employees regarding Core IT systems and standard procedures.
- ICT for Development and Systems Strengthening
- Support the design and deployment of digital data collection tools for programme and M&E activities to maintain and improve field data collection processes.
- Assist in identifying and implementing opportunities to digitize administrative and operational processes and support the rollout of new platforms or management information systems as directed.
- Monitor relevant emerging digital tools and contribute practical recommendations to support the Country Programme's ICT4D agenda.
- Champion WaterAid’s commitment to equity, inclusion, and safeguarding.