Five Star Solutions

Member Support Specialist

🇺🇸 Woodbridge, Vereinigte Staaten Vor Ort Kundensupport & Customer Success Junior Veröffentlicht Jun 4, 2026

Bewerben

Standort Woodbridge, Vereinigte Staaten

Arbeitsort Vor Ort

Seniorität Junior

Kategorie Kundensupport & Customer Success

Sprache English

Veröffentlicht 4. Juni 2026

Zuletzt geprüft 5. Juni 2026

JobGrid-Kontext

Rollenübersicht von JobGrid

Member Support Specialist at Five Star Solutions: Woodbridge, Vereinigte Staaten; Vor Ort; Junior; Kundensupport & Customer Success. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.

Location and workplace: Woodbridge, Vereinigte Staaten, Vor Ort
Role classification: Kundensupport & Customer Success, Junior
Source freshness: checked by JobGrid on 2026-06-05.
Application path: candidates continue to the employer application page with non-personal referral tags.

The Member Support Specialist serves as the first point of contact for members, clients, or customers. This role is responsible for handling inbound and outbound calls, responding to text messages and emails, managing case work, documenting interactions accurately, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong interpersonal skills, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Qualifications

High school diploma or equivalent.
Minimum 1 year of customer service, call center, support, or case management experience preferred.
Strong verbal and written communication skills.
Excellent active listening skills.
Strong interpersonal and relationship-building abilities.
Ability to communicate clearly, professionally, and empathetically.
Strong attention to detail and commitment to accuracy.
Ability to manage multiple tasks and priorities simultaneously.
Strong organizational and time-management skills.
Ability to work independently and as part of a team.
Proficiency with CRM, case management, or customer support systems.
Basic computer and data-entry skills.

Essential Functions

Handle inbound and outbound phone calls professionally and efficiently.
Respond to customer inquiries via text, email, and other communication channels.
Create, update, and manage customer cases within company systems.
Document all interactions accurately and completely.
Resolve routine customer issues and inquiries at first contact whenever possible.
Escalate complex issues to the appropriate team when necessary.
Follow established processes, workflows, and compliance requirements.
Maintain accurate records and ensure data integrity.
Monitor open cases and follow up as needed to ensure timely resolution.
Meet quality, productivity, and service-level expectations.
Collaborate with internal teams to resolve customer concerns.
Provide a positive, empathetic, and professional customer experience.

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.