Operations Admin Associate

• Provide administrative support to the operations team, including scheduling meetings, managing calendars, and preparing reports.
• Assist with onboarding new drivers and riders.
• Maintain accurate and up-to-date records of driver and rider information.
• Input and update data into relevant systems, such as CRM and operational databases.
• Ensure data accuracy and consistency.
• Generate reports and analyze data to identify trends and insights.
• Identify and resolve operational issues, such as driver availability, rider complaints, and system malfunctions.
• Escalate complex issues to the appropriate team members.
• Provide support to riders and drivers through various channels, including phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and professional manner.
• Identify opportunities to improve operational processes and workflows.
• Contribute to the development and implementation of new initiatives.
• Adhere to company policy and procedures.
• Achieve or exceed targets and other key objectives assigned by your Immediate Supervisor.
• Participate in ongoing training and development programs.
• Accept other associated responsibilities and projects as the need arises.

Contract: 4 Months

Competencies for the Job 

• Office Administration
• Rider Onboarding
• Data Management
• Task Prioritization
• Compliance and Motorcycle Safety
• Growth Mindset